Optimising the Student Journey Project Logic Model

1. Rationale

1.1. The student interaction with the university / college is disjointed, institution centric, confusing for students and results in duplication of effort. Therefore the identification of pain points across a learner centric view of the journey is needed.

2. Outputs

2.1. Common use cases based on pain points

2.2. Student profiles

2.3. Literature Review (HE only)

3. Indicators

3.1. Approximately five common pain points identified and agreed across the sectors and endorsed by project advisory / steering group

3.2. We gather evidence of any "systemic" change across institutions in their life-cycle processes (during the project window)

4. Outcomes

4.1. A better understanding of the common pain points in the student information (including student record systems).

5. Inputs

5.1. Enterprise team x 1.0 (Simon, Ruth(0.7), Shri (0.3))

5.2. Consultants x 20 days each.

5.2.1. Jean

5.2.2. Julian

6. Activities

6.1. Structured conversations with institutions to identify common pain points and student profiles.