SaaS - Support / CRM
Clement Vouillonにより

1. Support
1.1. crowdsourced Support
1.1.1. CrwdServ
1.2. predictive
1.2.1. Snap Support
1.3. messaging
1.3.1. Casengi
1.3.2. Chatlio
1.3.3. HeyHi
1.4. Support Platforms
1.4.1. intercom
1.4.2. FreshDesk
1.4.3. GetSatisfaction
1.4.4. Uservoice
1.4.5. Zendesk
1.5. Live Chat
1.5.1. Olark
1.5.2. iAdvize
2. CRM
2.1. NPS
2.1.1. Delighted
2.1.2. AskNicely
2.1.3. Staismeter
2.2. Customer Success
2.2.1. Bluenose
2.2.2. Preact
2.2.3. Insideviews
2.2.4. gaininsight
2.2.5. Sparked
2.2.6. Totango
2.3. Utility
2.3.1. Data Cleansing
2.3.1.1. DataDoctor
2.4. Lead Scoring
2.4.1. Datatrics
2.4.2. FlipTop
2.5. churn
2.5.1. ChurnSpotter
2.5.2. Framed.io