1. Goals
1.1. Process streamlining for better internal workflow
1.2. More effective internal communications
1.3. Best face out for the public
2. Agenda
2.1. Siamak
2.1.1. New PT registration process
2.1.1.1. Insurance verification
2.1.1.2. Orientation email
2.1.2. Mike Roe
2.1.3. ICD-10
2.1.3.1. OA gives you the option to go back and fort between ICD-9 & 10 to compare.
2.1.3.2. Discuss Important Factors
2.1.4. More massage hours at L.O.
2.1.5. New phone system, coming soon...
2.1.6. Holiday hours
2.1.7. 2bwell holiday party
2.1.8. Get an update about the injectables
2.1.9. Reviewing our existing Insurance Verification Forms on 2bwell.net
2.2. Maryam
2.2.1. Collect and scan PT demographics and insurance info in to OA ASAP!
2.2.2. Chart notes = $
2.2.3. if there are any discount given on supplement, the name of the provider in GD must be Clinic
2.3. Front desk
2.3.1. 1. Insurance
2.3.1.1. a. Having a clear conversation when scheduling NP's, re: OHP
2.3.1.2. b. Insurance verification protocol
2.3.1.3. c. Communicating that verification of benefits is not a guarantee that ins will pay.
2.3.2. 2. Collecting Money at time of service - Especially in regards to Np's whose copay we do not know.
2.3.3. 3. NP intake process and habits to follow (checklist to be created).
2.3.4. 4. Provider credentialing….who can do?
2.3.5. 5. Multi provider scheduling in LO and room count.
2.3.6. 6. Phones….remedied?