Management

1. Managers

1.1. Skills

1.1.1. Conceptual Skills

1.1.2. Human Skils

1.1.3. Technical Skills

1.2. Managerial Roles

1.2.1. Interpersonal Roles

1.2.1.1. Figurehead

1.2.1.2. Leader

1.2.1.3. Liaison

1.2.2. Informational Roles

1.2.2.1. Monitor

1.2.2.2. Disseminator

1.2.2.3. Spokesperson

1.2.3. Decisional Roles

1.2.3.1. Entrepreneur

1.2.3.2. Disturbance Handler

1.2.3.3. Resource Allocator

1.2.3.4. Negotiator

2. Evolution of Management Thought

2.1. CLASSICAL PERSPECTIVE

2.2. Scientifi c Management

2.3. HUMANISTIC PERSPECTIVE

2.4. MANAGEMENT SCIENCE PERSPECTIVE

2.5. Systems Theory

2.6. Contingency View

2.7. Total Quality Management

2.8. The Learning Organization

2.9. The Technology-Driven Workplace

3. Management process

3.1. Planning

3.2. Organizing

3.3. Leading

3.4. Controlling

4. 3 Keys of Management

4.1. Productivity

4.2. Effectiveness

4.3. Efficiency