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How web help business 2.0 by Mind Map: How web help business 2.0
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How web help business 2.0

Professional relevance - as digital assets are stored around the world how will Records and Information Managers in the developed world maintain there jobs?

Solution: relevance may be high level and strategic but as more people are trained up around the world this case may be difficult to maintain? Is it important to have local records managers for RM sucess?

To me, the value in the job has to do with ability to interpret the knowledge resource so as to balance compliance and risk management with learning and capacity development. Records management is not something unto itself--t exists within context and the local resource with RM expertise adds value in that sense. Remote storage of data is not records management, it is part of IT management.

In a lot of developing countries I would rather have a nurse who knows a little RM than a Records Manager who knows nothing about nursing.

What is interesting is that developing countries may be far enough behind the rest of us not to copy our mistakes and leave a huge digital black hole of information that no longer exist. They may end up with better and more practicle solutions to their problems.

Cautionary note: it can be easy to forget that information is fixed, like it or not, once it is drawn upon for use/action/decision making. Otherwise, one cannot demonstrate authenticity. That is not to say that the same information cannot be used in different ways concurrently or at a later time. Bridging theory and practice is critical in this area.

Sales and Markening


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purchasing link.


Solutions: Search engines rather than classification may be the way forward for records managers

Finally, I read what I have believed for a long time simply by observing end users, who prefer and expect keyword search to lead them to the info they need, rather than aimlessly trawl through arbitrarily organised structures requiring vertical search.

Search engines may well be used by people to find things, structure also helps people to find things and helps to add other disciplines such as retention and security.

Narrative is the natural form for human interaction and communication e.g. business success - stucturing information is 'unnatural'?

There is no such thing as unstructured information - for it to be information in the first place it has to be very highly structured. The problem is that there are competing structures, based on need, purpose and preference and that, as these are rarely articulated, it is impossible to reach consensus or even establish common ground. We need to create information frameworks that are capable of being structured and configured in an almost infinite variety of ways to suit the needs of all within an organization.

Risk management: lies at the heart of information processes and is the solution for RM?

Not just risk management, but behaviour management. It is no longer realistic to think in terms of managing information at a granular level; what needs to be addressed is the behaviour of information creators and users.


Social tools contain limited RM functionality

Inability to apply retention in automated manner through current social tools

We have been more adept at developing record creating systems than record keeping systems. Now, it appears that the sheer volume of available information drives the desire (hope?) for "access" to solve problems that require solutions that are not really about access, but rather about management.

Deletion on the web

The book that every records manager wished they had written was 'Delete' It is not currently possible to guarentee that you have deleted things that were previously 'published' on the web. Should it be possible and if so will it become possible.

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