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TWC301 Reading Notes by Mind Map: TWC301 Reading Notes
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TWC301 Reading Notes

Chapter 3

Technical Communication and Electronic Technologies

Creating Documents

Word Processing

Presentation Software

Graphics and Imaging Software

Web-Authoring Software

Desktop Publishing Software

Help and E-Learning Tools

Single Source Programs


The Internet


E-mail, Ethics

Electonic Messaging



Chapter 1

Technical & Professional Communication in the Workplace


Consider audience needs to achieve purpose, New node

Research & Documentation

Discovery of information


Use visuals to further illustrate your point


Design and layout should help readers find information easily


Formal vs. informal, etc...

Chapter 2

Rhetoric and Technical Communication  

Workplace Problems vs. Rhetorical Problems




Contexts and Constraints

Document Type

New node

Chapter 4

Ethics and the Workplace Writer

Ethical Choices

Planning, Research, Drafting

Rules vs. Laws

Questions for understanding ethical situation

§  What is my reason for writing this document? §  Who is affected? §  What authority do I have in conveying this information? §  What are the ramifications for conveying information this way? §  What responses is this document likely to invoke?

Codes of ethics

 Ethics and Technology - Environmental Ethics

Ethical Writer’s Checklist

Chapter 5

Technical Communication in a Transnational World

Transnational vs. Transcultural

HB Pg 265: Be aware of how certain cultures communicate different types of messages; HB Pg 228: Total globalization isn't possible, you must consider cultural differences specific to your audience

Note differences:

Language, Technology, Education, Politics and Law, Economic, Religion, Translation

Avoid Stereotypes

Address Ethical Issues

Understand Localization

Goals of Internalization

Globalization is nearly impossible

Embrace a good translator

HB Pg 173: Avoid colloquial or casual language; Don't use slang

Chapter 7

Organizing and Drafting Documents



Front Matter

Title, summary, definitions

End Matter

Conclusion, troubleshooting, appendices,


Draft before introduction! Summary, predictions, recommendations


Purpose, scope, key terms



Pre-established format; wizards: interface that leads user through tasks. Limits creativity

Strategize about Organization

Move on

No correct way to move from planning to finalizing; it's a non-linear process. (HB Pg. 569: Establish purpose, context, scope, research, and outline – transcribe into rough paragraphs)

Primary & Secondary Points


Organizational Strategies

§  Sequential – ordered, transitioned (HB Pg. 507: For writing instructions) §  Chronological – Time lines, flow charts §  Order of Importance – Depending on delivery method – increase or decrease importance §  General/Specific - §  Division – divide a whole idea into parts; use images §  Classification - §  Cause and Effect §  Comparison and Contrast (HB Pg. 84: Helps audience understand a difficult or an unfamiliar subject by relating it to a simpler or more familiar one) §  Spatial