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TWC301 Reading Notes by Mind Map: TWC301 Reading Notes
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TWC301 Reading Notes

Chapter 3

Technical Communication and Electronic Technologies

Creating Documents

Word Processing

Presentation Software

Graphics and Imaging Software

Web-Authoring Software

Desktop Publishing Software

Help and E-Learning Tools

Single Source Programs

Communicating/Collaborating

The Internet

The WWW

E-mail, Ethics

Electonic Messaging

Videoconferencing

Groupware

Chapter 1

Technical & Professional Communication in the Workplace

Audience

Consider audience needs to achieve purpose, New node

Research & Documentation

Discovery of information

Visuals

Use visuals to further illustrate your point

Design

Design and layout should help readers find information easily

Style

Formal vs. informal, etc...

Chapter 2

Rhetoric and Technical Communication  

Workplace Problems vs. Rhetorical Problems

PSA

Audience

Ethos

Contexts and Constraints

Document Type

New node

Chapter 4

Ethics and the Workplace Writer

Ethical Choices

Planning, Research, Drafting

Rules vs. Laws

Questions for understanding ethical situation

§  What is my reason for writing this document? §  Who is affected? §  What authority do I have in conveying this information? §  What are the ramifications for conveying information this way? §  What responses is this document likely to invoke?

Codes of ethics

 Ethics and Technology - Environmental Ethics

Ethical Writer’s Checklist

Chapter 5

Technical Communication in a Transnational World

Transnational vs. Transcultural

HB Pg 265: Be aware of how certain cultures communicate different types of messages; HB Pg 228: Total globalization isn't possible, you must consider cultural differences specific to your audience

Note differences:

Language, Technology, Education, Politics and Law, Economic, Religion, Translation

Avoid Stereotypes

Address Ethical Issues

Understand Localization

Goals of Internalization

Globalization is nearly impossible

Embrace a good translator

HB Pg 173: Avoid colloquial or casual language; Don't use slang

Chapter 7

Organizing and Drafting Documents

PSA!

Visuals

Front Matter

Title, summary, definitions

End Matter

Conclusion, troubleshooting, appendices,

Conclusion

Draft before introduction! Summary, predictions, recommendations

Instroduction

Purpose, scope, key terms

Body

Templates

Pre-established format; wizards: interface that leads user through tasks. Limits creativity

Strategize about Organization

Move on

No correct way to move from planning to finalizing; it's a non-linear process. (HB Pg. 569: Establish purpose, context, scope, research, and outline – transcribe into rough paragraphs)

Primary & Secondary Points

Ethics

Organizational Strategies

§  Sequential – ordered, transitioned (HB Pg. 507: For writing instructions) §  Chronological – Time lines, flow charts §  Order of Importance – Depending on delivery method – increase or decrease importance §  General/Specific - §  Division – divide a whole idea into parts; use images §  Classification - §  Cause and Effect §  Comparison and Contrast (HB Pg. 84: Helps audience understand a difficult or an unfamiliar subject by relating it to a simpler or more familiar one) §  Spatial

Outline