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Technical Communication and Electronic Technologies
Word Processing
Presentation Software
Graphics and Imaging Software
Web-Authoring Software
Desktop Publishing Software
Help and E-Learning Tools
Single Source Programs
The Internet
The WWW
E-mail, Ethics
Electonic Messaging
Videoconferencing
Groupware
Technical & Professional Communication in the Workplace
Consider audience needs to achieve purpose, New node
Discovery of information
Use visuals to further illustrate your point
Design and layout should help readers find information easily
Formal vs. informal, etc...
Rhetoric and Technical Communication
Ethics and the Workplace Writer
Planning, Research, Drafting
§ What is my reason for writing this document? § Who is affected? § What authority do I have in conveying this information? § What are the ramifications for conveying information this way? § What responses is this document likely to invoke?
Ethics and Technology - Environmental Ethics
Technical Communication in a Transnational World
HB Pg 265: Be aware of how certain cultures communicate different types of messages; HB Pg 228: Total globalization isn't possible, you must consider cultural differences specific to your audience
Language, Technology, Education, Politics and Law, Economic, Religion, Translation
HB Pg 173: Avoid colloquial or casual language; Don't use slang
Organizing and Drafting Documents
Title, summary, definitions
Conclusion, troubleshooting, appendices,
Draft before introduction! Summary, predictions, recommendations
Purpose, scope, key terms
Pre-established format; wizards: interface that leads user through tasks. Limits creativity
No correct way to move from planning to finalizing; it's a non-linear process. (HB Pg. 569: Establish purpose, context, scope, research, and outline – transcribe into rough paragraphs)
§ Sequential – ordered, transitioned (HB Pg. 507: For writing instructions) § Chronological – Time lines, flow charts § Order of Importance – Depending on delivery method – increase or decrease importance § General/Specific - § Division – divide a whole idea into parts; use images § Classification - § Cause and Effect § Comparison and Contrast (HB Pg. 84: Helps audience understand a difficult or an unfamiliar subject by relating it to a simpler or more familiar one) § Spatial