IT Knowledge Map
af Process Management
1. Operational Delivery
1.1. External Engagement
1.2. LTI
1.3. Academic Services
1.4. Professional Services / Faculties and Research
2. Supplier Relationship Mgt
2.1. External Relationships
2.2. Supplier Management
3. IT Service and Support
3.1. Transition and Environments
3.1.1. Environments
3.1.2. Service Transition
3.1.3. Change Management
3.1.4. Release
3.2. Customer Support
3.2.1. Network Control
3.2.2. User Admin
3.2.3. Event Mgt/Ops Bridge
3.2.4. Service Desk
3.2.5. Incident and Problem Mgt
3.3. Infrastructure Services
3.3.1. Client Systems
3.3.2. Infrastructure Applications