1. Expected results achieved, competitive advantages, efficiency and quality in services
2. What is an information system?
2.1. Interrelated components for assist decisions and control
2.2. Activities that an information system produce: Input, processing, output, feedback
2.2.1. Process model for Problem solving
2.2.1.1. Problem identification
2.2.1.1.1. Define the problem and causes
2.2.1.2. Solution proposal
2.2.1.2.1. Evaluate solution proposals
2.2.1.3. Choice
2.2.1.3.1. Evaluation of factors such as cost, time and viability
2.2.1.4. Implantation
2.2.1.4.1. It includes factors such as professionals, evaluate solution and feedback tests
2.3. The role of people and organizations:
2.3.1. Train people to use the systems information, technical and behavioral, IT knowledge.
2.4. Sistemas de informações SIGS:
2.4.1. Broader training in information systems information and development same
3. Cloud computing
4. Software as a Service
5. Teleworking gains prominence
6. When companies do not reach their organizational goals, they become challenges
7. Mobile and digital platform
8. Companies using technologies to solve problems
9. Better decision making
10. Virtual meetings
10.1. Globalization challenges and opportunities
10.1.1. Competition for positions, markets, ideas and features, new products and models of business
10.1.1.1. Reduction in costs of operations and global scale transactions
10.1.1.2. New standard for mobile telephony
10.1.1.3. Dependence on imports and exports
11. Companies investing in IT for resolution of problems
11.1. Operational Excellence
11.1.1. Greater profitability, efficiency and productivity, creating new products
11.2. New products, services and models of Business
11.2.1. New, efficient and quality services
11.3. Closer relationship with customers and suppliers
11.3.1. Well-attended customers buy more, use of IT for communication CLIENT STORE, suppliers with lower prices.
11.4. Better decision making
11.4.1. Real-time data as dashboards and graphs showing data from company
11.5. Competitive advantage
11.6. Survival
11.6.1. Use of information systems to keep on the market, monitor competitors