Essentials of Excellence Training Program

1. Communication Standards

1.1. eLearning

1.1.1. Put it into practice checklist

1.1.1.1. Yammer discussion

1.1.1.1.1. Knowledge check

2. Essential 1

2.1. Open your participant guide. Read the training overview, and review the Essential 1 subsets.

2.1.1. Watch Introduction to Creating World-Class/Wow Experiences. On page 4 of your guide, respond to questions 1 and 2

2.1.1.1. Watch World-Class/Wow Experiences in Action. On page 4 of your guide, respond to questions 3 and 4.

2.1.1.1.1. Watch Empathize with Customers and Go the Extra Mile, and complete page 5 in your guide.

3. Essential 2

3.1. eLearning

3.1.1. Yammer discussion

3.1.1.1. Role Play

3.1.1.1.1. Knowledge Check

4. Essential 3

4.1. Videos & worksheet

4.1.1. Yammer discussion

4.1.1.1. Knowledge check

4.1.1.1.1. Self-assessment

5. Essential 4

5.1. eLearning

5.1.1. Yammer discussion

5.1.1.1. Role play

5.1.1.1.1. Knowledge Check

6. Essential 5

6.1. eLearning

6.1.1. Yammer discussion

6.1.1.1. Case studies

6.1.1.1.1. Knowledge check