CHAPTER 8 Control, Change, and Entrepreneurship
af Sang Man Đắc
1. What Is Organizational Control?
1.1. Controlling : Process where managers monitor and regulate how efficiently and effectively an organization
1.2. Control Systems
1.3. A good control system should
1.3.1. Be flexible so managers can respond as needed
1.3.2. Provide accurate information about the organization
1.3.3. Provide information in a timely manner
2. Types of Control
2.1. Feedforward Control
2.2. Concurrent Control
2.3. Feedback Control
3. Three Organizational Control Systems
3.1. Output contro
3.2. Behavior control
3.3. Organizational culture/clan control
4. Financial Measures of Performance
4.1. Profit Ratios
4.2. Liquidity Ratios
4.3. Leverage Ratios
4.4. Activity Ratios
5. Organizational Goals
5.1. Stretch Goals
5.1.1. Goals that challenge and stretch managers’ ability
6. Organization-Wide Goal Setting
6.1. Operating Budget
6.1.1. Lower-level managers are evaluated for their ability to stay within the budget and to make the best use of available resources
7. Operating Budgets
7.1. Objective financial measures
7.2. Challenging goals and performance standards
7.3. Appropriate operating budgets
8. Problems with Output Control
8.1. Managers must create output standards that motivate at all levels
9. Behavior Control
9.1. who
9.1.1. Actively monitor and observe the behavior of their subordinates
9.1.2. Teach subordinates the behaviors that are appropriate and inappropriate
9.1.3. Intervene to take corrective action as needed