Client's journey throughout HK's website
Client's journery throughout HK's website, starting from registration to placing order and finally receiving it and going through customer feedback.
Client's journey throughout HK's website
af Mayur Tomar
1. Client Registers on HK Website
1.1. Successfully registration approved by HK team
1.1.1. Clients loginned via credentials
1.1.1.1. Diamond being searched on hk.co dashboard
1.1.1.1.1. Diamonds are added to watchlist or comparation list for consideration
1.2. Rejection of application by HK team due to some reasons
2. Some diamonds are added for enquiry indicating to connect with sales team
2.1. Selected diamonds are considered for purchase
2.1.1. Clients add one or more diamonds to their cart section
2.1.1.1. Order has placed by client
2.1.1.1.1. Client has been contacted by hk team for payment via email
2.1.1.2. Diamonds are removed from cart
2.2. Selected diamonds are released from enquiry as clients do not want them
3. Request for shipment tracking
3.1. Order delivered successfully
3.1.1. Customer feedback team contacts the client
3.2. Cancel ordered as diamond not required now
3.2.1. HK team approves cancellation of order
3.2.1.1. Refund has been process to the client
3.2.1.1.1. Customer feedback team contacts the client