Voice (Digital voice home + digital voice global

1. Flexibility and efficiency of use

1.1. There is an arrow icon on the bottom of the page to return to the top of the page

1.2. There is no information on some services on the page

1.3. Have to return to home page to check certain information instead of having a short cut such as links

2. User control and freedom

2.1. The page does not have a home button to return to which would make it difficult for first time users

2.2. The starhub pages have words highlighted in green to show users where they can access

2.3. There is a search toolbar at the right side of the page which makes it easier for users to navigate.

3. Match between system and the real world

3.1. The search option has a picture of a magnifying glass to make users know where to search

3.2. Most of the information on the page are in plain text and not much pictures to represent the information

3.3. There is a arrow logo on the bottom of the page to show the user how to return to the top of the page

4. Consistency and standards

4.1. Search option is on the right side of every page

4.2. Help option is on the right side of every page

4.3. The information on "How much is it" section are very different from each other

5. Recognition rather than recall

5.1. Some categories have different pictures among others which ensure the user remembers which category they were looking at

5.2. Some categories have the exact same appearance

5.3. The information on the page all have the same colour and text header

6. Help users recognize, diagnose, and recover from errors

6.1. Reason for error is given on the "sign up form"

6.2. Solutions for error is given on the "sign up form"

6.3. Error messages are given in clear language and not codes

7. Visibility of system status

7.1. Pages have clear headings to show users where they are

7.2. Pages respond clearly if the input is wrong

7.3. Users are informed that they will be contacted for their order

8. Error prevention

8.1. There is a "check availability" option to ensure there are no repeated username

8.2. There is no "cancel" option when the user wants to cancel his submission

8.3. There are no auto recommend feature for the search bar to prevent any misspellings

9. Aesthetic and minimalist design

9.1. Alot of important separate information does not have links on the page which makes the user have to search for it themselves

9.2. The page enable the user to minimize certain categories of the information so that the user can see the necessary information he wants to see

9.3. There are some irrelevant information on the page that the user does not need to know

10. Help and documentation

10.1. The page does not have clear and concrete steps for the user to achieve their goals

10.2. There are no videos to showcase the website to the user

10.3. Contact information are provided on every page