KanaEnterprise Components

1. Smart Engagement

1.1. push

1.2. worklist

1.3. CTI

1.4. reporting

1.5. email

1.6. whitemail

1.7. social

1.8. secure message

1.9. routing

1.10. swing / blend

1.11. queueing

1.12. chat

1.13. search email

2. Life Cycle

2.1. migrate content

2.2. migrate case

2.3. migrate rules

2.4. migrate dynamic entities

2.5. export / import

2.6. ccadmin

2.7. create database

2.8. upgrade

2.9. install

3. localisation

4. Admin

5. developer

6. Knowledge Management

6.1. API

6.2. Localisation

6.3. Content Authoring

6.4. Content Release

6.5. Indexing

6.6. Search

6.7. crawling web

6.8. crawling sharepoint

6.9. crawling filesystem

6.10. crawling schedule

6.11. reporting

6.12. Knowledge Agent

6.13. Knowledge Admin

6.14. tags management

6.15. tags

7. Web Self-Service

7.1. meta data sync

7.2. framework

7.3. case

7.4. km

7.5. admin

7.6. unblu

7.7. chat

7.8. reporting

7.9. theme

7.10. demo site

8. Case Handling

8.1. admin

8.2. sla

8.3. state

8.4. action

8.5. synamic entites

9. Customer

9.1. contact history

9.2. identify customer

10. scripts

10.1. admin

10.2. release

10.3. keywords

10.4. edit page

10.5. components

10.6. links

10.7. something