Understanding process and process redesign

1. Success

1.1. Speed to Market

1.2. Cost Management

1.3. Cutomer Happiness

1.4. Innovation

1.5. Quick Response

2. Process

2.1. SIPOC

2.1.1. Supplier, Input, Process, Output, Cutomer

2.2. Improvement

2.2.1. Tactical

2.2.2. Strategical

2.3. Set of tasks that create value for the costumer that either get better or get worse

3. Turbulence

3.1. Driving Factors

3.1.1. Competition

3.1.2. Global Marketplace

3.1.3. Smart Customer

3.1.4. New Technology

3.2. The New World

3.2.1. Rapid Change

3.2.2. Novelty

3.2.3. Complexity

4. Fragmentation

4.1. Not working together; miscommunication. Takes time and money from us and the costumer

5. Impact

5.1. Zara

5.2. Texas Instruments

5.3. Progressive Insurance

5.4. Hallmark