Managed Service Provider 10 Key Qs

1. Charges

1.1. How

1.1.1. Pricing Models

1.1.1.1. Monitoring Only

1.1.1.1.1. SMBs

1.1.1.1.2. Larger Orgs

1.1.1.2. Per Device

1.1.1.2.1. Price focussed

1.1.1.3. Per User

1.1.1.4. Tiered

1.1.1.4.1. Packages

1.1.1.5. All you can eat

1.1.1.5.1. Flat fee

1.1.1.5.2. Equipment Suppliers

1.1.2. Transparent?

1.2. When

1.2.1. Monthly?

1.2.2. Support extras

2. Scope for MSP

2.1. ID areas required

2.1.1. Comms

2.1.2. User support

2.1.3. Hardware

2.2. 1 All needs

2.2.1. Avoid finger pointing

2.2.2. Clear demarcation Lines

3. Size/ Culture Match

3.1. 1 person Vs corporate

3.1.1. One stop

3.2. Skills

3.2.1. Breadth / Depth

4. Market Sector

4.1. Similar Customers?

4.2. Partnership Approach?

5. SLA

5.1. Matches

5.1.1. business need

5.1.2. expectations

5.2. Mischievous use

5.2.1. eg response time

5.2.2. over reliance

6. Contract Term

6.1. Short Contract

6.2. Long term relationship

7. Dedicated Account Mgr

7.1. 1 point contact

7.2. Business Needs

8. Remote Monitors

8.1. Unobtrusive

8.1.1. PCs

8.1.2. Servers

8.2. Proactive

9. Proactive

9.1. Analyst

9.1.1. IT trends

9.1.2. HW/SW Change

9.2. Fix versus Anticipate

10. Understands Growth

10.1. Size

10.1.1. scalable

10.2. IT Scope

10.2.1. extendable