1. Machine
1.1. .
1.1.1. Design
1.1.1.1. Concerns + Action plan = results
1.1.1.2. Weekly consolidated feedbacks
1.1.1.2.1. Ams
1.1.1.2.2. Ops
1.1.1.2.3. Drivers
1.1.1.3. Complete deliveries
1.1.1.3.1. Batch 1 truck delivery Batch 2 logistics delivery
1.1.1.4. On time delivery
1.1.1.4.1. Plan accordingly
1.1.1.4.2. Schedules of drivers
1.1.1.4.3. Logistics booking
1.1.1.5. Stocks in good condition
1.1.1.5.1. No damage
1.1.1.5.2. No rat bites
1.1.1.5.3. Return damage items to suppliers immediately
1.1.1.6. Relationship
1.1.1.6.1. Customer
1.1.1.6.2. Supplier
1.1.1.6.3. 3rd Party Logistics
1.1.1.6.4. Drivers&Staff
1.2. People
1.2.1. Elize and Echo
1.2.1.1. Feedbacks from AM
1.2.1.2. Coordinate
1.2.1.3. Monitoring
1.2.1.4. Leadership
1.2.1.5. Weekly schedule of drivers
1.2.1.5.1. Routes
1.2.1.5.2. Drivers on duty
1.2.2. Drivers
1.2.2.1. Helpful
1.2.2.2. Resourceful
1.2.2.3. Know their concerns
1.2.2.4. Assistance
1.2.2.5. Effective communication and feedback
1.2.2.6. Rotation of duty
1.2.2.7. Values
1.2.3. 3rd Party Logistics
1.2.3.1. Opportunity cost
1.2.3.2. Saves time and less work load for drivers
1.2.3.3. New Topic
2. Balance Scorecard
2.1. Customer
2.1.1. Ops
2.1.2. AMs
2.2. System
2.2.1. Culture
2.2.2. Character
2.2.3. Capability
2.3. Learning
2.3.1. Rationality
2.3.2. Prepare rather than repair
2.3.3. Communication
2.3.4. Feedback
3. Goal
3.1. Effective delivery
3.2. Efficient delivery
3.3. Safe delivery
3.3.1. Drivers and stocks
3.3.2. Avoid risk/accident
4. Invert
4.1. How to fail
4.1.1. Deliver late
4.1.2. Transport unsafely
4.1.2.1. Lack of sleep
4.1.2.2. Straight duty
4.1.3. Do not communicate
4.1.4. Do not plan ahead
4.1.5. Show no concerns to drivers
4.1.6. Focus on Noise