Telus: in-store experience design for customers with cognitive disabilities
da cin ting tsoi
1. Stakeholders
1.1. Employees
1.1.1. Trained to communicate with disabled persons and to use assistive devices
1.2. Customers
1.2.1. Provided with mobile options with accessibility features
2. Accessibility features in mobile phones
2.1. Choice of call alerts
2.2. Keypad: tacile or audible feedback
2.3. Photo contact list
2.4. Keypad: Full QWERTY keyboard
2.5. Screen reader built-in
2.6. Full 123 dial pad
2.7. Easy to use
2.8. Keypad shortcuts
3. Cognitive accessibility phone options
3.1. Google Pixel
3.2. iPhone 7
3.3. LG G6
3.4. LG Prepaid K4
3.5. Samsung Galaxy A5
3.6. Samsung Galaxy S8+
3.7. Alcatel Go Flip
4. Cognitive disabiltiies
4.1. By function
4.1.1. Problem-solving
4.1.2. Visual comprehension
4.1.3. Audio comprehension