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Customer Service Training

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Chriselle Charles-Sampson
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Customer Service Training da Mind Map: Customer Service Training

1. Personality Styles

1.1. Analytical, Driver,Amiable, Expressive

2. Communication Process

2.1. Basic Principles, Barriers to Communications

3. Conflict

3.1. 5 conflict handling modes

4. Time Management

4.1. Priority Matrix

5. Emotional Intelligence

5.1. 1. Personal 2. Social Competence

6. Teamwork

6.1. G.R.I.P.S.