Team Deephow - Customer Journey

1. If you were to use a video enable training program, what would be key for you?

1.1. Product features

1.2. Thoughts on knowledge management product with features such as screen capture, video editing,....

1.3. Have they considered this tech in their training?

2. Do you currently use a video-based training platform?

3. How often do employees use DeepHow? & How do you drive employee engagement with DeepHow platform?

3.1. Product Bucket: Gamification of DeepHow

3.2. Hypothesis: Clients may find it difficult to convince employees to use Deephow platform.

3.3. Product Bucket: DeepHow Sharing Platform

4. How do you measure the quality and impact of your training videos?

4.1. Product Bucket: Analytics Enhancements

4.2. Hypothesis: Customers need an easy to assess the quality of the content that they create.

5. Describe your job

5.1. Type of Role

5.2. Onboarding process

5.3. Pain points

5.4. Extent of training participation

6. Describe your current learning and development system

6.1. do different units use different strategies

6.2. role/department

6.3. usual mode of training

6.4. Trainer/trainee?

6.5. Type of training participated in

7. How can your training experience be improved?

7.1. What is the one thing you don't like about your current mode of training?

7.2. How to improve current mode of training

7.3. Pain point if training people

8. How do employees balance knowledge capture and work responsibilities

8.1. Allow users to comment/suggest videos

8.2. Encourage forum-like discussions on Deephow account

8.3. Allow users to rate videos and give each video a rating

8.4. Hypothesis: Customers find it difficult to get employees to knowledge capture b/c they're too busy with work responsibilities.