Understanding Quality

1. From the Different point of view

1.1. From the customer point of view: quality means fitness for use and meeting customer satisfaction.

1.2. From the product point of view: quality means the degree of excellence at an acceptable price.

1.3. From the process point of view: quality means conformance with the process design, standards, and specifications.

1.4. From the cost point of view: quality means the best combination of costs and features.

2. Eight (8) Dimensions of Quality

2.1. Performance

2.2. Features

2.3. Flexibility

2.4. Durability

2.5. Serviceability

2.6. Aesthetics

2.7. Conformance

2.8. Perceived Quality

3. Quality of Reliability

4. Definition

4.1. The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need.

4.2. Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied need.

4.3. The degree to which a set of inherent characteristics fulfills requirements. (as per ISO 9000:2005)

5. Three (3) Elements of quality

5.1. Quality of Conformance

5.2. Quality of Design