1. Use matrix structure to increase commitment/purpose/involvement/adaptability of process Stages Forming (polite); storming (conflict); norming (routines); performing (excel) Benefits Improve satisfaction; human relations; easier decision-making; lower staff turnover
2. Communication
2.1. Honest/open; explain the need/motivation for changes; consult/include staff in change; remove fear by updating on change regularly
3. Rewards
3.1. Negotiate with staff; offer staff increased pay/bonuses/flexi-time/extra holidays/training courses to embrace change
4. Controller manager to facilitator
4.1. Controllers enforce change and want to keep decision-making power; do not include/consult staff Facilitators guide/lcoach staff; include/empower them to make changes; staff more energised; show trust in staff to offer solutions
5. Employee empowerment
5.1. Managers give staff power/freedom to make decisions without consulting them; staff seek extra responsibility: encourages staff to take ownership; spreads workload Benefits Quicker decisions; better solutions; increased job satisfaction; better staff Risks Unhappy with extra responsibility without training: bad decisions; loss of control
6. Adequate resource provision
6.1. Invest in/provide new devices (laptops, software, devices); training courses; time (reduce workload, allocate time to work on change) hire more staff
7. Training and development
7.1. Train/retrain workers; they are better prepared/feel more confident of changes/enable them to adapt to changes
8. Emphasis on quality TQM
8.1. Continuously improving processes to reduce defects Benefits Focus on customer; continuous improvement; teamwork; employee empowerment Quality Assurance Maintain desired level of quality; quality awards Benefits Customer loyalty, competitive advantage; higher price; international recognition focus for business
9. Lead by example
9.1. Staff mirror manager's actions; show commitment to/belief in change
10. Teamwork
11. Employee participation
11.1. Encouraging staff to become involved in decisions about the overall running of the business Works councils; board members; share options How Benefits Staff embrace change; time to prepare; less uncertainty/more control of future
