1. Questions to identify areas for improvement
2. PROCESS IMPROVEMENT
2.1. Evaluating Process Improvement
2.1.1. Dynamic process model
2.1.2. Computer simulation
2.1.3. Predicting Systems Performance
2.2. Value analysis
2.2.1. Real value
2.2.2. Business value
2.2.3. No value
3. ERP IMPLEMENTATION
3.1. ERP WORK PROCESS TOOLS
3.1.1. Workflow tool
3.1.1.1. Related people
3.1.1.2. Effect
3.1.1.3. Process
3.2. IMPLEMENTATION ERP SYSTEMS
3.2.1. COST - BENEFITS OF ERP SYSTEM
3.2.2. IMPLEMENTATION AND CONVERSION MANAGEMENT
3.2.3. TOOLS FOR DEVELOPMENT
4. PROCESS MODELING
4.1. Flowchart
4.1.1. any graphical representation of the movement or flow of concrete or abstract items—materials, documents, logic, and so on
4.1.2. has been used in business applications since the 1960s
4.1.3. clear, graphical representation of a process from beginning to end
4.2. Process Mapping
4.2.1. Often used as an alternative to flowcharting
4.2.2. Hierarchical modeling
4.2.3. Flowcharting uses a set of standard symbols to represent different business activities.
4.3. Swimlane flowcharting
4.4. Event Process Chain (EPC) Diagrams
4.4.1. Events
4.4.2. Functions
4.4.3. Connector types
4.4.3.1. AND
4.4.3.2. OR
4.4.3.3. Exclusive OR (XOR)