Feros Care Aged Care Activity System

1. Mid Market Pricing

1.1. Choice in case management levels

1.2. Price sensitive market

1.3. cost plus pricing

2. Skilled and Experienced Staff

2.1. Selective Recruitment

2.2. Employer Brand and talent pathways

2.3. Diverse workforce

2.4. Investment in training- including best practice and developing 21st Century skill sets

2.5. Qualifications and Credentialing

2.6. Midpoint industry salary benchmarking and Enterprise Agreement

2.7. Pay for Performance

3. Choice and Control

3.1. Consumer led Goal setting

3.2. bespoke care plans codesigned with consumers

3.3. choice of products and services in all domains of wellness

3.4. Choice of service delivery staff

3.5. Choice Service Delivery day and times

4. Relationship

4.1. Face to Face service delivery and Case Management

4.2. Service Support through centralised contact centre - 12 hours a day

4.3. Virtual Clinical Care through centralised contact centre

4.4. Staff are based in the community where consumers live

4.5. Self-Service- client portal

4.6. Co-design and feedback programs

4.7. Trusted aged care advisors

4.8. Direct Digital Communications (Magazine, EDMs, social media, newsletters)

5. Product Offering

5.1. Home Care- 30 Regions

5.2. Residential Aged Care in Northern NSW

5.3. Virtual Social Centre

5.4. Social and Wellbeing products and services

5.5. Preventative and Assistive Technology

5.6. Health Literacy and Coaching

5.7. Hospital in the Home

5.8. Evidence Based Services

6. Live and Work in the Communities we serve

6.1. Mobile/ Work from Anywhere Workforce

6.2. Centralised Support (Contact Centre and Shared Services)

6.3. Grass Roots Community Engagement and Relationships

7. Genuine Care

7.1. Values Based Culture

7.2. Recruiting for Cultural fit

7.3. Supportive leadership and Managment

7.4. Mission Aligned and Passionate Staff and Volunteers

8. Social Models of Care and Services

8.1. In Great Company

8.2. Technology and Support Education services

8.3. Tackling Loneliness Programs- Be Someone For Someone

8.4. Social Prescribing

8.5. Social Experience Programs

8.6. Wholistic Model of Care

9. Innovation and Technology

9.1. Self- Service Contractor Portal

9.2. Self Service Client portal

9.3. Passport

9.4. Client and Clinical Care Management system (Resi)

9.5. B2B Digital services and solutions

9.6. Design Thinking and Living Labs

9.7. Research and Evaluation Partnerships

9.8. Cloud Based Technology

10. Challenging Stereotypes

10.1. Grow Bold Brand

10.2. Grow Bold Programs

10.3. Real 'feel good' Client Stories

10.4. Model of Care and Growth Mindset