1. Why?
1.1. Hope is not a strategy
1.2. Be ready to handle emergencies / worst case
1.3. Find gaps in the triaging process
2. What
2.1. Role play scenario
2.1.1. Type=Dungeons of Dragons DnD
2.1.2. The goal is to learn, not to “defeat” them
2.2. Handeling emergency means
2.2.1. Apply
2.2.1.1. Incident / on-call procedures
2.2.1.2. E.g.
2.2.1.2.1. Ack alerts (pages) in SLA time
2.2.2. Mitigate
2.2.2.1. the issue
2.2.2.2. to limit impacts
2.2.2.2.1. asap
2.2.2.2.2. blast radius
2.2.3. Debug
2.2.3.1. Troubleshoot
2.2.3.2. Find Root Cause(s)
3. Roles
3.1. One Dungeon Master DM
3.1.1. Who
3.1.1.1. Senior team member (at first)
3.1.1.2. Incident response knowledge
3.1.1.3. Creative thinking, to be a kind of
3.1.1.3.1. Conductor
3.1.1.3.2. Puppet master
3.1.2. Do
3.1.2.1. BEFORE
3.1.2.1.1. Build
3.1.2.1.2. Review
3.1.2.2. DURING (~45min)
3.1.2.2.1. Announce
3.1.2.2.2. Loop
3.1.2.2.3. Moderate
3.1.2.2.4. Close
3.1.2.3. AFTER (~15min)
3.1.2.3.1. Make a retrospective
3.1.2.3.2. Evaluate player actions
3.2. One player
3.2.1. Who
3.2.1.1. an SRE team member
3.2.1.1.1. on-caller
3.2.1.1.2. carry a pager
3.2.1.2. at a time, each in turn :-)
3.2.1.3. Warming
3.2.1.3.1. May be stress full :-/
3.2.1.4. Everyone should get a change to play eventually
3.2.2. Do
3.2.2.1. Loop
3.2.2.1.1. Listen
3.2.2.1.2. Think
3.2.2.1.3. Announce
3.2.2.2. Close
3.2.2.2.1. Say how you close the incident
3.2.2.2.2. Say how you initiate the postmortem
3.2.3. Expectations
3.2.3.1. Clock is ticking, keep it in mind
3.2.3.2. Respect on-call procedures
3.2.3.3. Mitigate first, then debug
3.2.3.4. Interrogate the issue to confirm your assumptions
3.2.3.5. Scribe the triage process
3.3. A few Non-Player Character (NPC)
3.3.1. Who
3.3.1.1. Are the role the player want to join
3.3.1.2. E.g.
3.3.1.2.1. Player: "I want to get in touch with.."
3.3.1.3. Options
3.3.1.3.1. 1
3.3.1.3.2. 2
3.3.1.4. Planned or ad hoc
3.3.2. Do
3.3.2.1. Listen
3.3.2.1.1. The overall game progression / status
3.3.2.1.2. The specific ask from the player
3.3.2.2. Think
3.3.2.2.1. Realistic response
3.3.2.3. Announce
3.3.2.3.1. Answer the player ask
3.3.2.3.2. Follow DM regulation, like rise hands before answering ...
4. Steps
4.1. One
4.1.1. Share WOM knowledge
4.1.2. Identify a Dugeon Master
4.1.3. Identify a player
4.2. Two
4.2.1. Prepare scenario(s)
4.3. Three
4.3.1. Review prepared scenario(s)
4.4. Four
4.4.1. Play the game
4.4.2. Run a retrospective