2.1. Emotions influence our thought and behavior in the workplace
2.2. Attitude involve conscious logical reasoning
2.3. Beliefs: established perceptions about the attitude object Feelings: conscious positve or negative evaluations of the attitude object Behavioral intentions: motivation to engage in a particular behavior regarding the attitude
3. Job & satisfaction
3.1. A collection of attitudes about specific facts of the job
4. Job satisfaction & customer satisfaction
4.1. Motto: Employees first, customer second
4.2. Job satisfaction: Affect mood, leading to positive behaviors towards customers
4.3. Customer satisfaction: Natural outcome of employees satisfaction
5. Organizational commitment
5.1. Affective commitment: emotional attachment to, identification with, and involvement in an organization
5.2. Continuance commitment: calculative attachment to the organization
6. Affect performance when employees have control over their job performance
7. A person's evaluation of his or her job and work context
8. Introduction
8.1. Attitude:Cluster of beliefs, assessed feelings, and behavioral intentions
8.2. Emotion: Physiological, behavioral, and psychological episodes experienced
9. Cognitive dissonance
9.1. State of anxiety that occurs when an individual's beliefs, feelings and behaviors are inconsistent with one another
10. Emotional Intelligence
10.1. A set ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others
11. Job satisfaction & work behavior
11.1. EVLN model that employees respond to dissatisfaction
11.2. Exit: leaving the organization and situation, transferring to another work Voice: Changing the situation, constrictive response Loyalty: Patiently waiting for the situation to improve Neglect: Reducing work effort, paying less attention, increasing absenteeism
12. Job satisfaction & performance
12.1. Happy workers a more productive workers
12.2. General attitude don't predict specific behaviors very well
