1. Workforce
1.1. Background
1.1.1. Pending Talent Gap
1.1.2. CLIA 2012 White Paper
1.1.3. Existing Efforts
1.1.3.1. Travel Leaders of Tomorrow
1.1.3.2. ASTA's Young Professionals Society
1.1.3.3. Millennials in Travel
1.2. Is there really a problem?
1.2.1. Open Jaw article
1.3. What is the workforce problem?
1.3.1. Changes in Overall Workforce
1.3.2. Recruiting or Retention
1.3.2.1. Recruiting to Other Segments
1.3.2.1.1. Corporate Travel
1.3.2.1.2. Supplier Companies
1.3.2.2. Retention Problems of Retail Travel
1.3.2.2.1. Commission Model
1.3.2.2.2. Lack of Career Path
1.3.2.2.3. Emphasis on Travel
1.3.3. Succession Planning
1.4. Other Challenged Industries
1.4.1. Coders (code.org)
1.4.2. Teachers (teachcalifornia.org)
1.5. Action
1.5.1. Industry Organizations
1.5.2. Travel Agency Companies
1.5.3. Individual Travel Agents
1.5.4. Supplier Companies
2. Salaries
2.1. History of Commissions
2.2. Other Commissioned Industries
2.3. Leisure vs. Corporate
2.4. Data
2.4.1. ASTA
2.4.2. BLS
2.4.3. ICTA old studies
2.5. Role in career appeal
3. Job Description
3.1. Background
3.1.1. Who's hiring?
3.1.2. What are they looking for?
3.2. Prerequisites
3.2.1. Personality
3.2.2. Customer Service
3.3. On the Job Training
3.3.1. Product Knowledge
3.3.2. Destination/Travel Experience
3.3.3. GDS/tech systems