2024 Opps Targets

1. RFP Central Management

1.1. Work closer with Contract Mang Group

1.2. Standardize Teams Portal

2. QBR Process

2.1. Follow ASM's and get buy in

2.2. Planning and follup ups

2.3. Service focus on SLA

3. Communication

3.1. REWS team collaboration needs work

3.2. Heat Map needs drill down

4. Data Mining

4.1. Book to Bill Reports

4.2. SLIP & Variance Reporting

5. OnBoarded Staff

5.1. Staff often expiring

5.2. Not completing modules

5.3. Isolate those that really need it

6. Controls & Easy I/O

6.1. More DC's

6.2. Support Staff Reduced

6.3. Structure Definition

7. PgM / PM Duties

7.1. PgM doing many PM Duties

7.2. PM needs better project finacial responsability

7.3. What corrective action is Install Dir taking

7.4. Datacenter PM Pool

8. Need PgM for HVAC

8.1. Drive Issues call

8.2. Buganizer Management

8.3. Burden falling on others

9. Billing Issues

9.1. Monitor Tax Issues

9.2. Under Billing Report

9.3. Bad calculations & Data sync issues

9.4. Incorrect cycles & No billing reports

10. Clean Running Account

10.1. WIP Reports Monthly

10.2. Re-estimating costs

10.3. PM engagement check

11. HVAC Service

11.1. Metrics not correct

11.2. Charts on Dash not useful

11.3. Translate metrics to actions

12. Perception

12.1. Jobs need to be managed the same way

12.2. Stay close to Install Director

12.3. Simple and effective framework

13. Escalations

13.1. Ensure escalations go all the way to resolution

13.2. Follow WHAT, WHEN, WHO

14. APAC Support

14.1. Better collaboration

14.2. Sync to PgM's

15. HOT List

15.1. Drive in all domains

15.2. Shared centrally

16. Structure

16.1. Understand new PM assignments

16.2. Need new Org Chart (practical support)