SAP post go-live

1. Business process

1.1. Industrial specifics

1.2. SOX

2. Day-to day challenges

2.1. Application changes

2.2. Users access

2.3. Users treanings

3. Management tools

3.1. CR tools

3.2. Mail, schedulling

3.2.1. MS outlook

3.2.2. lotus notes

4. Best practices

5. IS budget

5.1. SLA

5.2. helpdesk

5.3. "bay or produce"

5.4. outsorsing

6. Internal SAP team member

6.1. SAP project manager

6.2. SAP responsible

6.3. SAP consultant

6.4. SAP analyst