IM Service @ Milner Library

1. Improvements to the Service

1.1. New IM Services

1.1.1. Jabber

1.1.2. Trillian Pro

1.1.3. Skype

1.2. Embedded Widgets

1.2.1. meebo.co

1.2.2. AIM Wimzi

2. Exsisting Service

2.1. How is our Service Right Now?

2.1.1. Stengths

2.1.2. Weaknesses

2.1.3. Opportunities

2.1.4. Threats

2.2. What could we be doing that we are not?

2.2.1. Audio Chat

2.2.2. Video Chat

2.2.3. Co-Browsing

2.3. How is our placement/presence?

3. iCampus

4. Illinois State Library Ask Away Illinois service