Therapeutic Communication

1. Personal presence

1.1. Verbals

1.2. Nonverbals

1.2.1. Eye contact

1.2.2. Tone

1.2.3. Facial expression

1.2.4. Posture

1.3. Mood

2. Observe patient

2.1. Verbals

2.2. Mood

2.3. Nonverbals

2.3.1. Eye contact

2.3.2. Tone

2.3.3. Facial expression

2.3.4. Posture