1.1. a) PREPARATION : when and where the meeting will takes place . limited time-scale .
1.2. b) DISCUSSION : questioning , listening and clarifying .
1.3. c) CLARIFYING GOALS : goals , interests and viewpoints of both sides .
1.4. d) NEGOTIATES TOWARDS A WIN-WIN OUTCOME : both sides have gained something positive through the process and feels their points has been considered .
1.5. e) AGREEMENT : understanding of both sides viewpoints and interests .
1.6. f) IMPLEMENTING A COURSE OF ACTION : strategic thinking and action planning .
2. Process of compromises or agreement is reached by avoiding any argument and dispute. This skills takes place in different opinion , individual needs , aim , interests and differences in background and culture
3. Negotiate vs Compromise
3.1. negotiate : bargain with another to seek for agreement
3.2. compromise : act of reaching such an agreement
4. Elements : a) ATTITUDES b) KNOWLEDGE c) INTERPERSONAL SKILLS
5. Win-win Outcome : i) focus on maintaining the relationship ii) focus on interests not position iii) generates variety of options iv) aim for the results to be based on an objective standard