1. STAKEHOLDERS
1.1. Who are our STAKEHOLDERS?
1.1.1. Primary
1.1.1.1. customers
1.1.1.2. employees
1.1.1.3. suppliers
1.1.1.4. shareholders
1.1.1.5. government / authorities
1.1.1.6. investors
1.1.2. Secondary
1.1.2.1. competitors
1.1.2.2. general public
1.1.2.3. local communities
1.1.2.4. NGOs
1.1.2.5. media
1.1.2.6. environment, inc. animals
1.1.3. Assessing Power / Legitimacy / Urgency
1.2. How do we INFLUENCE our Stakeholders?
1.2.1. positively
1.2.2. negatively
1.3. What our STAKEHOLDERS expect?
1.3.1. Economic
1.3.1.1. high profit
1.3.1.2. high dividends
1.3.1.3. low price for products but high quality
1.3.1.4. paying local taxes (no tax avoidance/fixing pricing)
1.3.2. Social
1.3.2.1. good working conditions (own employees & suppliers)
1.3.2.1.1. complying with labour laws
1.3.2.1.2. complying with internationally recognised human rights
1.3.2.1.3. assuring safe working conditions (buildings, equipment, HS management system, etc.)
1.3.2.2. being a friendly neighbour for local communities
1.3.2.2.1. fair actions, avoiding conflicts
1.3.2.2.2. no pollution/noise
1.3.2.2.3. jobs for local people
1.3.3. Environmental
1.3.3.1. preserving natural resources
1.3.3.1.1. in production process and beyond
1.3.3.2. minimising impact (emissions, pollutions, etc.)
1.3.3.3. developing eco-friendly products
1.4. HOW we communicate with them?
1.4.1. Stakeholders dialogue
1.4.1.1. and its results - how do they INFLUENCE our strategy?
1.4.2. How we deal with compliants?
2. Mission and Vision
2.1. Our definition of CSR
2.2. What do we want to achieve?
2.3. What is our STRATEGY?
2.3.1. Risk analysis
2.3.2. strength and weakness
2.4. What is our BUDGET?
3. Defining CSR frame
3.1. Organisation
3.1.1. who is responsible?
3.1.1.1. incentives?
3.1.1.2. working groups, teams, etc.
3.1.2. how do we collect relevant data?
3.1.3. how to communicate our efforts?
3.1.3.1. internally?
3.1.3.2. externally?
3.2. Important elements
3.2.1. Industry-specific Risks
3.2.2. Industry-specific Key Issues
3.3. Goals
3.3.1. Long-Term
3.3.2. Short-Term