Manage your internal customers

1. Finance transformation

1.1. Behaving like a Profit Centre

2. Do More with Less

2.1. Eliminate low value activities

2.2. Business partner satisfaction is necessary but not sufficient

2.3. Shape customer demand

3. Two Approaches

3.1. Ask for Forgiveness not Permission

3.1.1. Freeze Services rather than engage in long activity audits and negotiations

3.1.2. Check the Downside Record the Positive Settle the negative

3.2. Teach Staff to say No

3.2.1. Equip Finance Staff with Tools for communication and Change Management

3.2.2. Change Business Partner's habits

4. The Finance Challenger

4.1. Three roles that finance plays