1. Layout
1.1. Ergonomic
1.2. Customer Friendly
1.2.1. Disability friendly
1.3. Security
1.3.1. One Way Window
1.3.2. Cash Draw
1.3.3. Duress System
2. Projects
2.1. Staff Inductions
2.2. Cemetery Module
2.2.1. Update
2.2.1.1. Database
2.2.1.2. Maps
2.2.2. Cemeteries Working Group
2.3. Customer Service Culture
2.3.1. "Work in my Shoes" initiative
2.4. Customer Service Module
3. Communication Feeds
3.1. Networking with teams
3.2. Surveys
4. Service Delivery
4.1. Resourcing
4.1.1. Skill sets
4.1.1.1. Training
4.1.1.2. Traineeship
4.1.2. Delegations/Authorisations
4.2. Software
4.2.1. SynergySoft
4.2.1.1. Customer Service Module
4.2.1.1.1. Training
4.2.1.1.2. Expand usage
4.2.1.2. Receipting
4.2.1.3. NAR Access
4.3. Online solutions
4.3.1. GIS Mapping
4.3.2. Online Permits, Searches and Payments
4.4. Courier Run
4.4.1. Mail
4.4.2. Banking
4.4.2.1. Cash Reconciliations & Collection
4.5. Cemetery / Funerals
4.5.1. Funeral Arrangements
4.5.2. Cemetery Enquiries
4.5.3. Map updates
4.6. Information Service
4.6.1. Events
4.6.2. Secretarial Services
4.6.3. Tourism enquiries
4.6.4. Complaints/Enquiries
5. Operational Hours
5.1. Staffing requirements
5.1.1. Admin Support
5.1.1.1. Rosters
5.1.1.2. Skill sets
5.2. Telephone Support
5.2.1. After Hours service
5.2.1.1. Insight Call Centre
5.2.2. Phone Directory
5.2.3. Messaging Service
5.3. Opening Hours
5.3.1. Transactional based
5.3.2. Meet and Greet