Understanding Process & process redesign

1. process reengineering

1.1. allows continuous improvement

1.2. through sources the company has

2. process

2.1. horizontal flow

2.1.1. SIPOC

2.1.2. supplier

2.1.2.1. input

2.1.2.1.1. process

2.2. customer value created by tasks

2.3. requires support

2.3.1. vertical flow

2.4. should be transversal

2.4.1. no dependance from other departments

2.5. should be tactical

2.5.1. reduce

2.5.2. use of new technologies

2.5.3. lower cost

2.5.3.1. lean six-sigma

2.5.3.1.1. lower cost

2.6. should be strategic

2.6.1. key for successful organizations

2.6.2. sustainability

2.6.3. change

2.6.4. growth

3. functions vs processes

3.1. processes organizations

3.1.1. value added

3.1.1.1. happy customers

3.1.1.1.1. metalsa

3.2. information flow

3.3. multifuncional

3.4. CEMEX

3.5. functional organizations

3.5.1. barriers between departments

3.5.1.1. the target is the customer

3.5.1.1.1. massive production