ITIL Management Practices

1. Service Mgt (17)

1.1. 1. Availability

1.2. 2. BA

1.3. 3. Capacity & Perf

1.4. 4. Change Ctrl

1.5. 5. Incident

1.6. 6. IT Assets

1.7. 7. Monitoring & Events

1.8. 8. Problems

1.9. 9. Releases

1.10. 10. Serv Catalog

1.11. 11. Serv Conf

1.12. 12. Serv Continuity

1.13. 13. Serv Design

1.14. 14. Serv Desk

1.15. 15. Serv Levels

1.16. 16. Serv Requests

1.17. 17. Serv Validation & Tests

2. General Mgt (14)

2.1. 1. Arch

2.2. 2. Cont Impr

2.3. 3. Info Sec

2.4. 4. Knowledge

2.5. 5. Measure & Report

2.6. 6. Org Change

2.7. 7. Portfolio

2.8. 8. Project

2.9. 9. Relationship

2.10. 10. Risk

2.11. 11. Service Finance

2.12. 12. Strategy

2.13. 13. Suppliers

2.14. 14. Workforce & Talent

3. Technical Mgt (3)

3.1. 1. Deployment

3.2. 2. Infra & Platform

3.3. 3. SW Dev & Mgt