CruztIQ (Operational Guide & On-Site Store Knowledge System) (Everything you need, to succeed, w...

1. Desired Outcomes

2. Objectives

3. Initial Planning

3.1. Feel

3.1.1. Confident

3.1.1.1. What team members say:

3.1.1.1.1. The system allows us to be self sufficient

3.1.1.1.2. We can learn through doing and also refresh our skills or knowledge as needed

3.1.1.1.3. Everything that team members need is at their fingertips and easy to access.

3.1.2. Supported

3.1.2.1. We have accessible, well thought out resources at our disposal.

3.1.2.2. I've got everything I need to succeed

3.1.2.3. I know where to go if I have a problem or need help with equipment, appliances, or procedures.

3.1.3. Empowered

3.1.3.1. I have the tools, knowledge, and training to excel in my role.

3.1.3.2. I am able to be proactive and resolve issues on my own

3.1.3.3. I am able to contribute to making our systems and procedures better.

3.2. Describe

3.2.1. Primary

3.2.1.1. Helpful

3.2.1.1.1. It's always up to date

3.2.1.1.2. Everything is well arranged for multiple types of users and roles, and in one place, including: Technical support info and troubleshooting, user guides, purchase information and more.

3.2.1.2. Easy to Use

3.2.1.2.1. It is visually appealing

3.2.1.2.2. It's designed for humans

3.2.1.2.3. If Apple were to design a QR code system, it would be like ours.

3.2.1.2.4. So easy, a caveman could do it.

3.2.1.2.5. It's fast and efficient

3.2.1.3. Accessible

3.2.1.3.1. It's in Spanish and English

3.2.1.3.2. We train all team members on its use

3.2.1.3.3. It's designed to be intuitive to all types of humans with different backgrounds, levels of technological comfort, etc.

3.2.1.3.4. Works on any device

3.2.1.4. One-Stop Shop

3.2.1.4.1. Everything is in one place:

3.2.2. Secondary

3.2.2.1. Modern

3.2.2.2. Useful

3.2.2.3. Informative

3.2.2.4. Thoughtfully Designed

3.2.2.5. Advanced