1. FINE MANAGEMENT PROTOCOL
1.1. Detection
1.1.1. GP01/OSI Applies
1.1.1.1. Fraud Threshold
1.1.1.1.1. Minor
1.1.1.1.2. Moderate
1.1.1.1.3. Severe
1.1.1.1.4. Unacceptable
1.2. Administration Actions
1.2.1. Initial Penality Notice
1.2.2. Corrective Measures
1.3. Legal Proceedings
1.3.1. Prosecution
1.3.1.1. Court Trails
1.3.1.1.1. Sentencing and Penalities
1.4. Public Disclosure
1.4.1. Notification to Public
1.4.1.1. Food Safety Awareness Programs
2. MODERATE
3. MINOR
3.1. Type of Criteria
3.1.1. Substitution
3.1.1.1. For example, diluting olive oil with a cheaper type of oil
3.1.2. Dilution
3.1.2.1. For example, watering down juice without labeling the product as containing added water.
3.1.3. Mislabeling
3.1.3.1. For exmaple, labeling a product as "organic" or "non-GMO" when it does not meet those criteria.
3.1.4. Concealment
3.1.4.1. Hiding the poor quality or imperfections of food products, such as adding coloring agents to outdated or damaged goods to make them appear fresh.
3.1.5. Unapproved Additives
3.1.5.1. For example, using unapproved colorants or flavor enhancers.
4. Public Communication Channels
4.1. SANAS SHEILD
4.2. HOTLINES
4.3. EMAILS
4.4. SOCIAL MEDIA PLATFORMS
4.5. WEBSITE SUBMISSION FORMS
5. Receiving Food Complaints
5.1. Complaint Registration
5.1.1. Initial Screening
5.1.1.1. Classification by Urgency & Type
5.1.1.1.1. Logging details in SANAS Database
5.2. Assignment
5.2.1. Assigning to relevant team or inspector
5.2.1.1. Follow General Protocol - CODE GP01
5.2.2. Allocation based on geographical area and expertise
6. Surveilliance Systems
6.1. Hardware and Software Requirments
6.1.1. Cameras
6.1.2. GPS Devices
6.1.3. Data Integration Systems
6.2. Data Management
6.2.1. Real Time Data Processing
6.2.2. Secure Storage and Back up
6.3. System Maintainance
6.3.1. Regular Updates and Checks
6.3.2. Technical Support and Troubleshooting
7. Monitoring Food Inspectors and Teams
7.1. Real Time Surveillance Systems
7.1.1. GPS Tracking of Inspectors
7.1.1.1. Source - SANAS App
7.1.2. Video Monitoring of Inspection Process
7.1.2.1. Chest Forward facing video recorder
7.2. Performance Monitoring
7.2.1. KPI for response time
7.2.2. KPI for case resolutions efficiency
7.3. Reporting System
7.3.1. Daily reports from inspectors
7.3.2. Analysis of Inspection data