DIRTY BUSINESS, BRIGHT IDEAS- SOL City

1. Loose organizations need tight systems

1.1. 135 supervisors,each of whom leads a team up to 50 clearns

1.2. Each team creates their own budgets,do their own hiring and negotiate their own deals with customers

2. A headquarters with a difference

2.1. One of northern Europe's most admired companies

2.2. Like a business playground

2.3. Located in a renovated film studio in the heart of Helsinki

2.4. Bright red, white and yellow walls

2.5. Employees wander the halls talking on yellow portable phones

3. Great service requires cutting-edge technology

3.1. Laptops and cell-phones are standard equipment for all supervisors at SOL

3.2. The company stores all critical budget documents and performance reports on its Intranet,training schedules,upcoming events and company new

4. Hard work has to be fun

4.1. Keys to satisfaction are fun and individual freedom

4.2. Red and yellow jumsuits of cleaners reinforce the company's upbeat image

4.3. SOL's logo, a yellow happy face, is on everything

4.4. No titles or secretaries

4.5. No individual offices or set hours of work

4.6. Eliminated all perks and status symbols

5. There are no low-skill jobs

5.1. 7 modules on SOL's training programme

5.2. Employees study time management, budgeting, people skills

6. People set their own targets

6.1. Frequently and visibly and focuses on customer satisfaction