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ecommerce stakeholders
IT
Operations
SLAs
Security
testing procedures
standards (PCI, SafeHarbor, ISOxxx)
Procurement
existing licence agreements
new software requirements
Infrastructure
capacity planning
hosted internally / externally
access rights - VPNs etc.
Finance
reporting
accounting
cash reconciliation
stock reconciliation
Marketing
ad campaigns
launch campaign
promotional activities
key dates
content management
how often does content change?
who is responsible?
workflow / sign-off requirements
analytics
who looks at them?
what do they need?
KPIs
Customer Service
information
orders
customers
training
refunds
who can process refunds?
CRM tools
what exists already?
integrate or new?
