1. Technology
2. Business Development
2.1. GR Chamber of Commerce
2.2. Strategy
2.3. Planning
3. Purchasing
3.1. Tools
3.2. Chemicals
3.3. Supplies
3.4. Equipment
3.5. Inventory Management
3.5.1. Online Ordering
3.5.2. Tool Vending
3.5.3. Chemical Supply Agreement
4. Accounting
4.1. A/R
4.2. A/P
4.3. Banks
4.4. Budget
4.5. Cash Flow
4.6. Invoicing
4.7. Payroll
4.8. Taxes
4.9. Inventory
4.10. Statements
4.11. Expense Recording
4.12. Finance
4.12.1. Leasing
4.12.2. Line of Credit
5. H/R
5.1. Organizational Development
5.1.1. Culture
5.1.2. Lines of Authority
5.1.3. Change Initiatives
5.1.4. Facilities
5.1.5. New Systems
5.1.6. Org Chart
5.1.7. Proposals
5.2. Job Descriptions
5.2.1. Expectations
5.2.2. Role
5.2.3. Respnsibilities
5.2.4. Supervisors
5.2.5. Evaluations
5.3. Communication
5.3.1. Instructions
5.3.2. Feedback
5.3.3. Discipline
5.4. Hiring
5.4.1. Interview Candidates
5.4.2. Review Candidates
5.4.2.1. Resumes
5.4.2.2. Applications
5.4.3. Background Check
5.4.4. Building All-Star Roster
5.5. Morale
5.5.1. Employee Requests
5.5.2. Monthly Cookouts
5.6. Initiation
5.7. Employee Handbook
5.7.1. Policies
5.7.2. Procedures
5.7.3. Uniform
5.8. Employee Benefits
6. Production
6.1. Training
6.1.1. Equipment
6.1.2. Chemicals
6.1.3. Tools
6.1.4. Processes
6.1.5. Damage Control
6.1.6. Team Focused
6.2. Quality
6.2.1. Floor Mats
6.2.2. 25-Point Inspection Process
6.2.2.1. Randomly
6.2.3. Retail Customer Items
6.2.4. Final Inspection
6.2.4.1. Every Vehicle
6.2.4.2. Quality Control
6.2.5. Send-Backs
6.3. Performance
6.3.1. Team Based Incentives
6.3.1.1. Hour per Car
6.3.1.2. Weekly Car Count
6.3.2. Department Incentives
6.3.2.1. Avg Minutes per Stage
6.3.3. Individual Incentives
6.3.3.1. Quality Rating
6.4. Workload Planning
6.4.1. Resource Scheduling
6.4.2. Employee Performance
6.4.3. Nightly Workload Calculation
6.5. Detail Departments
6.5.1. Prep
6.5.2. Interior
6.5.3. Exterior
6.5.4. Carpet
6.6. Reconditioning
6.6.1. Exterior
6.6.1.1. Outsourced
6.6.1.1.1. Windshield Replacement
6.6.1.1.2. Dent Removal
6.6.1.1.3. Rim Repair
6.6.1.2. Internal
6.6.1.2.1. Paint Touch-Up
6.6.1.2.2. Paint Restoration
6.6.1.2.3. Scratch Removal
6.6.1.2.4. Trim Repair
6.6.2. Interior
6.6.2.1. Outsourced
6.6.2.1.1. Vinyl Repair
6.6.2.1.2. Carpet Replacement
6.6.2.1.3. Upholstery Repair
6.6.2.2. Internal
6.6.2.2.1. Carpet Dye
6.6.2.2.2. Cigarette Burn Removal
6.6.2.2.3. Odor Removal (DrivePur)
6.6.2.2.4. Leather Restoration
6.6.2.2.5. Rip/Tear Repair
7. Logistics
7.1. Dealership Pick-Up & Delivery
7.1.1. Night Pick-Up & Delivery
7.1.1.1. Drop Boxes at Dealers
7.1.1.2. Utilization of Web Portal
7.1.2. Day Pick-Up & Delivery
7.1.2.1. Mix with Retail Driving
7.1.2.2. Visit Dealer Managers on Night Driving
7.1.3. Fuel Filling Service
8. Remarketing
9. Maintentence
9.1. Equipment Repair
9.2. Floor Cleaning
9.3. Grounds Management
9.4. Work Area Organization
9.5. Bathrooms and Offices
9.6. Customer Service Area
9.7. Photo Studio Floor
10. Sales
10.1. Retail Customer Service
10.1.1. Follow-Up Process
10.1.2. Database Management
10.1.3. Virtual Phone System
10.1.4. Customer Satisfaction
10.1.5. Appointment Scheduling
10.1.6. Service Menu
10.1.7. Airport Valet Service
10.1.8. Business Relationships
10.1.8.1. Tracking
10.1.8.2. Building
10.1.8.3. Fleet Business
10.1.8.4. Follow-Up
10.1.8.5. Establish Schedule
10.2. Dealership Accounts
10.2.1. Sales Process
10.2.2. Account Management
10.2.3. Problem Tickets
10.2.4. Initial Setup
10.2.5. Value-Added Sales
10.2.5.1. DrivePur
10.2.5.2. Photography
10.2.5.3. Reconditioning
10.2.5.4. Night Logistics
10.2.6. Potential Dealer Database
10.3. Storage
10.4. Marketing
10.4.1. Social Media
10.4.1.1. Sites
10.4.1.1.1. Facebook
10.4.1.1.2. YouTube
10.4.1.1.3. Blog
10.4.1.1.4. Twitter
10.4.1.1.5. Flickr
10.4.1.1.6. LinkedIn
10.4.1.2. Tracking
10.4.1.3. Advertising
10.4.2. Website
10.4.2.1. Online Appointment Scheduling
10.4.2.2. Online Estimates
10.4.3. Local Pages
10.4.3.1. Google
10.4.3.2. Yahoo
10.4.3.3. Bing
10.4.3.4. YellowPages
10.4.3.5. Yellowbook
10.4.3.6. CitySearch
10.4.3.7. Yelp
10.4.4. Print
10.4.4.1. Brochures
10.4.4.2. Postcards
10.4.4.3. Flyers
10.4.4.4. Sales Sheets
10.4.5. Direct Mail
10.4.6. E-Mail Newsletter
10.4.6.1. iContact