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Departments by Mind Map: Departments

1. Technology

2. Business Development

2.1. GR Chamber of Commerce

2.2. Strategy

2.3. Planning

3. Purchasing

3.1. Tools

3.2. Chemicals

3.3. Supplies

3.4. Equipment

3.5. Inventory Management

3.5.1. Online Ordering

3.5.2. Tool Vending

3.5.3. Chemical Supply Agreement

4. Accounting

4.1. A/R

4.2. A/P

4.3. Banks

4.4. Budget

4.5. Cash Flow

4.6. Invoicing

4.7. Payroll

4.8. Taxes

4.9. Inventory

4.10. Statements

4.11. Expense Recording

4.12. Finance

4.12.1. Leasing

4.12.2. Line of Credit

5. H/R

5.1. Organizational Development

5.1.1. Culture

5.1.2. Lines of Authority

5.1.3. Change Initiatives

5.1.4. Facilities

5.1.5. New Systems

5.1.6. Org Chart

5.1.7. Proposals

5.2. Job Descriptions

5.2.1. Expectations

5.2.2. Role

5.2.3. Respnsibilities

5.2.4. Supervisors

5.2.5. Evaluations

5.3. Communication

5.3.1. Instructions

5.3.2. Feedback

5.3.3. Discipline

5.4. Hiring

5.4.1. Interview Candidates

5.4.2. Review Candidates

5.4.2.1. Resumes

5.4.2.2. Applications

5.4.3. Background Check

5.4.4. Building All-Star Roster

5.5. Morale

5.5.1. Employee Requests

5.5.2. Monthly Cookouts

5.6. Initiation

5.7. Employee Handbook

5.7.1. Policies

5.7.2. Procedures

5.7.3. Uniform

5.8. Employee Benefits

6. Production

6.1. Training

6.1.1. Equipment

6.1.2. Chemicals

6.1.3. Tools

6.1.4. Processes

6.1.5. Damage Control

6.1.6. Team Focused

6.2. Quality

6.2.1. Floor Mats

6.2.2. 25-Point Inspection Process

6.2.2.1. Randomly

6.2.3. Retail Customer Items

6.2.4. Final Inspection

6.2.4.1. Every Vehicle

6.2.4.2. Quality Control

6.2.5. Send-Backs

6.3. Performance

6.3.1. Team Based Incentives

6.3.1.1. Hour per Car

6.3.1.2. Weekly Car Count

6.3.2. Department Incentives

6.3.2.1. Avg Minutes per Stage

6.3.3. Individual Incentives

6.3.3.1. Quality Rating

6.4. Workload Planning

6.4.1. Resource Scheduling

6.4.2. Employee Performance

6.4.3. Nightly Workload Calculation

6.5. Detail Departments

6.5.1. Prep

6.5.2. Interior

6.5.3. Exterior

6.5.4. Carpet

6.6. Reconditioning

6.6.1. Exterior

6.6.1.1. Outsourced

6.6.1.1.1. Windshield Replacement

6.6.1.1.2. Dent Removal

6.6.1.1.3. Rim Repair

6.6.1.2. Internal

6.6.1.2.1. Paint Touch-Up

6.6.1.2.2. Paint Restoration

6.6.1.2.3. Scratch Removal

6.6.1.2.4. Trim Repair

6.6.2. Interior

6.6.2.1. Outsourced

6.6.2.1.1. Vinyl Repair

6.6.2.1.2. Carpet Replacement

6.6.2.1.3. Upholstery Repair

6.6.2.2. Internal

6.6.2.2.1. Carpet Dye

6.6.2.2.2. Cigarette Burn Removal

6.6.2.2.3. Odor Removal (DrivePur)

6.6.2.2.4. Leather Restoration

6.6.2.2.5. Rip/Tear Repair

7. Logistics

7.1. Dealership Pick-Up & Delivery

7.1.1. Night Pick-Up & Delivery

7.1.1.1. Drop Boxes at Dealers

7.1.1.2. Utilization of Web Portal

7.1.2. Day Pick-Up & Delivery

7.1.2.1. Mix with Retail Driving

7.1.2.2. Visit Dealer Managers on Night Driving

7.1.3. Fuel Filling Service

8. Remarketing

9. Maintentence

9.1. Equipment Repair

9.2. Floor Cleaning

9.3. Grounds Management

9.4. Work Area Organization

9.5. Bathrooms and Offices

9.6. Customer Service Area

9.7. Photo Studio Floor

10. Sales

10.1. Retail Customer Service

10.1.1. Follow-Up Process

10.1.2. Database Management

10.1.3. Virtual Phone System

10.1.4. Customer Satisfaction

10.1.5. Appointment Scheduling

10.1.6. Service Menu

10.1.7. Airport Valet Service

10.1.8. Business Relationships

10.1.8.1. Tracking

10.1.8.2. Building

10.1.8.3. Fleet Business

10.1.8.4. Follow-Up

10.1.8.5. Establish Schedule

10.2. Dealership Accounts

10.2.1. Sales Process

10.2.2. Account Management

10.2.3. Problem Tickets

10.2.4. Initial Setup

10.2.5. Value-Added Sales

10.2.5.1. DrivePur

10.2.5.2. Photography

10.2.5.3. Reconditioning

10.2.5.4. Night Logistics

10.2.6. Potential Dealer Database

10.3. Storage

10.4. Marketing

10.4.1. Social Media

10.4.1.1. Sites

10.4.1.1.1. Facebook

10.4.1.1.2. YouTube

10.4.1.1.3. Blog

10.4.1.1.4. Twitter

10.4.1.1.5. Flickr

10.4.1.1.6. LinkedIn

10.4.1.2. Tracking

10.4.1.3. Advertising

10.4.2. Website

10.4.2.1. Online Appointment Scheduling

10.4.2.2. Online Estimates

10.4.3. Local Pages

10.4.3.1. Google

10.4.3.2. Yahoo

10.4.3.3. Bing

10.4.3.4. YellowPages

10.4.3.5. Yellowbook

10.4.3.6. CitySearch

10.4.3.7. Yelp

10.4.4. Print

10.4.4.1. Brochures

10.4.4.2. Postcards

10.4.4.3. Flyers

10.4.4.4. Sales Sheets

10.4.5. Direct Mail

10.4.6. E-Mail Newsletter

10.4.6.1. iContact