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Departments by Mind Map: Departments

1. Production

1.1. Training

1.1.1. Equipment

1.1.2. Chemicals

1.1.3. Tools

1.1.4. Processes

1.1.5. Damage Control

1.1.6. Team Focused

1.2. Quality

1.2.1. Floor Mats

1.2.2. 25-Point Inspection Process

1.2.2.1. Randomly

1.2.3. Retail Customer Items

1.2.4. Final Inspection

1.2.4.1. Every Vehicle

1.2.4.2. Quality Control

1.2.5. Send-Backs

1.3. Performance

1.3.1. Team Based Incentives

1.3.1.1. Hour per Car

1.3.1.2. Weekly Car Count

1.3.2. Department Incentives

1.3.2.1. Avg Minutes per Stage

1.3.3. Individual Incentives

1.3.3.1. Quality Rating

1.4. Workload Planning

1.4.1. Resource Scheduling

1.4.2. Employee Performance

1.4.3. Nightly Workload Calculation

1.5. Detail Departments

1.5.1. Prep

1.5.2. Interior

1.5.3. Exterior

1.5.4. Carpet

1.6. Reconditioning

1.6.1. Exterior

1.6.1.1. Outsourced

1.6.1.1.1. Windshield Replacement

1.6.1.1.2. Dent Removal

1.6.1.1.3. Rim Repair

1.6.1.2. Internal

1.6.1.2.1. Paint Touch-Up

1.6.1.2.2. Paint Restoration

1.6.1.2.3. Scratch Removal

1.6.1.2.4. Trim Repair

1.6.2. Interior

1.6.2.1. Outsourced

1.6.2.1.1. Vinyl Repair

1.6.2.1.2. Carpet Replacement

1.6.2.1.3. Upholstery Repair

1.6.2.2. Internal

1.6.2.2.1. Carpet Dye

1.6.2.2.2. Cigarette Burn Removal

1.6.2.2.3. Odor Removal (DrivePur)

1.6.2.2.4. Leather Restoration

1.6.2.2.5. Rip/Tear Repair

2. Sales

2.1. Retail Customer Service

2.1.1. Follow-Up Process

2.1.2. Database Management

2.1.3. Virtual Phone System

2.1.4. Customer Satisfaction

2.1.5. Appointment Scheduling

2.1.6. Service Menu

2.1.7. Airport Valet Service

2.1.8. Business Relationships

2.1.8.1. Tracking

2.1.8.2. Building

2.1.8.3. Fleet Business

2.1.8.4. Follow-Up

2.1.8.5. Establish Schedule

2.2. Dealership Accounts

2.2.1. Sales Process

2.2.2. Account Management

2.2.3. Problem Tickets

2.2.4. Initial Setup

2.2.5. Value-Added Sales

2.2.5.1. DrivePur

2.2.5.2. Photography

2.2.5.3. Reconditioning

2.2.5.4. Night Logistics

2.2.6. Potential Dealer Database

2.3. Storage

2.4. Marketing

2.4.1. Social Media

2.4.1.1. Sites

2.4.1.1.1. Facebook

2.4.1.1.2. YouTube

2.4.1.1.3. Blog

2.4.1.1.4. Twitter

2.4.1.1.5. Flickr

2.4.1.1.6. LinkedIn

2.4.1.2. Tracking

2.4.1.3. Advertising

2.4.2. Website

2.4.2.1. Online Appointment Scheduling

2.4.2.2. Online Estimates

2.4.3. Local Pages

2.4.3.1. Google

2.4.3.2. Yahoo

2.4.3.3. Bing

2.4.3.4. YellowPages

2.4.3.5. Yellowbook

2.4.3.6. CitySearch

2.4.3.7. Yelp

2.4.4. Print

2.4.4.1. Brochures

2.4.4.2. Postcards

2.4.4.3. Flyers

2.4.4.4. Sales Sheets

2.4.5. Direct Mail

2.4.6. E-Mail Newsletter

2.4.6.1. iContact

3. Technology

4. Business Development

4.1. GR Chamber of Commerce

4.2. Strategy

4.3. Planning

5. Purchasing

5.1. Tools

5.2. Chemicals

5.3. Supplies

5.4. Equipment

5.5. Inventory Management

5.5.1. Online Ordering

5.5.2. Tool Vending

5.5.3. Chemical Supply Agreement

6. Accounting

6.1. A/R

6.2. A/P

6.3. Banks

6.4. Budget

6.5. Cash Flow

6.6. Invoicing

6.7. Payroll

6.8. Taxes

6.9. Inventory

6.10. Statements

6.11. Expense Recording

6.12. Finance

6.12.1. Leasing

6.12.2. Line of Credit

7. H/R

7.1. Organizational Development

7.1.1. Culture

7.1.2. Lines of Authority

7.1.3. Change Initiatives

7.1.4. Facilities

7.1.5. New Systems

7.1.6. Org Chart

7.1.7. Proposals

7.2. Job Descriptions

7.2.1. Expectations

7.2.2. Role

7.2.3. Respnsibilities

7.2.4. Supervisors

7.2.5. Evaluations

7.3. Communication

7.3.1. Instructions

7.3.2. Feedback

7.3.3. Discipline

7.4. Hiring

7.4.1. Interview Candidates

7.4.2. Review Candidates

7.4.2.1. Resumes

7.4.2.2. Applications

7.4.3. Background Check

7.4.4. Building All-Star Roster

7.5. Morale

7.5.1. Employee Requests

7.5.2. Monthly Cookouts

7.6. Initiation

7.7. Employee Handbook

7.7.1. Policies

7.7.2. Procedures

7.7.3. Uniform

7.8. Employee Benefits

8. Logistics

8.1. Dealership Pick-Up & Delivery

8.1.1. Night Pick-Up & Delivery

8.1.1.1. Drop Boxes at Dealers

8.1.1.2. Utilization of Web Portal

8.1.2. Day Pick-Up & Delivery

8.1.2.1. Mix with Retail Driving

8.1.2.2. Visit Dealer Managers on Night Driving

8.1.3. Fuel Filling Service

9. Remarketing

10. Maintentence

10.1. Equipment Repair

10.2. Floor Cleaning

10.3. Grounds Management

10.4. Work Area Organization

10.5. Bathrooms and Offices

10.6. Customer Service Area

10.7. Photo Studio Floor