DOUBLE LOOP PROCESS

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DOUBLE LOOP PROCESS by Mind Map: DOUBLE LOOP PROCESS

1. 5. CONTENT HEALTH

1.1. Technique 5.1: KCS Article Structure

1.2. Technique 5.2: KCS Article State

1.3. Technique 5.3: Developing a Content Standard

1.4. Technique 5.4: Creating Evolve Loop Articles

1.5. Technique 5.5: Archiving Old Articles

1.6. Technique 5.6: Dealing With Legacy Data

1.7. Technique 5.7: Priming the Knowledge Base With New Information

1.8. Technique 5.8: Global Support Considerations

1.9. Technique 5.9: Knowledge Domain Analysis

1.10. Technique 5.10: Content Health Indicators

1.11. Technique 5.11: Self-Service Success

1.12. Technique 5.12: Self-Service Measures

2. 7. PERFORMANCE ASSESSMENT

2.1. Technique 7.1: KCS Roles and the Licensing Model

2.2. Technique 7.2: Coaching for Success

2.3. Technique 7.3: Assessing the Creation of Value

3. 6. PROCESS INTEGRATION

3.1. Technique 6.1: Structured Problem Solving

3.2. Technique 6.2: Seamless Technology Integration

3.3. Technique 6.3: Search Technology for KCS

3.4. Technique 6.4: Closed Loop Feedback for the Whole System

3.5. Technique 6.5: KCS Process Integration Indicators

4. 8. LEADERSHIP AND COMMUNICATION

4.1. Technique 8.1: Develop and Communicate a Vision

4.2. Technique 8.2: Create a Strategic Framework

4.3. Technique 8.3: KCS Benefits and ROI

4.4. Technique 8.4: Promote Teamwork

4.5. Technique 8.5: Tap into Internal Motivators

4.6. Technique 8.6: Recognition Programs

4.7. Technique 8.7: Communication is the Key

4.8. Technique 8.8: Leadership Accountability to the Knowledge Worker

4.9. Technique 8.9: Leadership and Communication Indicators

5. 2. STRUCTURE

5.1. Technique 2.1: Use A Simple Template

5.2. Technique 2.2: Complete Thoughts Not Complete Sentences

6. 3. REUSE

6.1. Technique 3.1: Search Early Search Often

6.2. Technique 3.2: Seek to Understand What We Collectively Know

6.3. Technique 3.3: Linking

7. EVOLVE LOOP

7.1. Learn from the collection of activity and solutions created and reused in the Solve Loop

8. 4. IMPROVE

8.1. Technique 4.1: Reuse is Review

8.2. Technique 4.2: Flag It or Fix It

8.3. Technique 4.3: License to Modify

9. SOLVE LOOP

9.1. Collective ownership

9.1.1. Create a solution if one doesn't exist, modify it if it does

9.1.2. Link

9.1.3. Update solution states as appropriate

9.1.4. Flag it or fix it

9.1.5. Reuse is review

10. 1. CAPTURE

10.1. Technique 1.1: Capture Knowledge in the Moment

10.2. Technique 1.2: Capture the Customer's Context

10.3. Technique 1.3: Searching is Creating