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IT Requirements by Mind Map: IT Requirements
0.0 stars - reviews range from 0 to 5

IT Requirements

ISP

York Data Services

Features, 19.27mbps Download Speed

IT Support

Mr ICT

Features, Helpdesk, On-Site

Issues, Support outside office hours is extra

Caltech

Features, Telephone Support, Training Support

Issues, Costly Upgrade, Database Migration, Caltech have designed bespoke database tables, whoever supplies a new CRM will have to be able to deal with this.

Software

CRM

Goldmine, Issues, Poor Usability, Not intuitive, No Cleartext Search, Stop Doing Random Things, Organising by date, Crashing, Accidental Email, Maximum number of users, New node, No Spellcheck, Filters & Groups limited to 2000, Features, Email, Calendar, All Users Available to All Users, Contact Search, Contact Records, Linked to Email, Mail Merge, Templates, SQL Queries, Import Data, SQL, Export Excel Files, Filters & Groups, Password Protected Login, Timesheeting, Requests, Select Multiple Emails to Action

Financial

Sage, Features, Sage Forecasting, Sage 50 Professional, Requests, Sage on Server

MS Office

Features, Powerpoint, Excel, Word, Excel

Anti-virus

ESET Nod32

Creative

Adobe CS2, Features, Photoshop, InDesign, Issues, Incompatible with supplier systems, Requests, Upgrade to CS5

X-Mind Pro, Features, Mind Mapping

Hardware

Server

Microsoft Business Server 2008, Issues, SCY can't update software, Some staff can't fully work remotely, Features, Daily backup onto external hard drive

Wireless Router

Phones

Wired

Wireless, Issues, Can't transfer, No voicemail

Smartphones

PC's

Issues, SCY staff can't install software

Purpose

The purpose of this document, is to identify issues, features and requests from our current IT systems.