IT Requirements

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IT Requirements by Mind Map: IT Requirements

1. ISP

1.1. York Data Services

1.1.1. Features

1.1.1.1. 19.27mbps Download Speed

2. IT Support

2.1. Mr ICT

2.1.1. Features

2.1.1.1. Helpdesk

2.1.1.2. On-Site

2.1.2. Issues

2.1.2.1. Support outside office hours is extra

2.2. Caltech

2.2.1. Features

2.2.1.1. Telephone Support

2.2.1.2. Training Support

2.2.2. Issues

2.2.2.1. Costly Upgrade

2.2.2.2. Database Migration

2.2.2.2.1. Caltech have designed bespoke database tables, whoever supplies a new CRM will have to be able to deal with this.

3. Software

3.1. CRM

3.1.1. Goldmine

3.1.1.1. Issues

3.1.1.1.1. Poor Usability

3.1.1.1.2. No Spellcheck

3.1.1.1.3. Filters & Groups limited to 2000

3.1.1.2. Features

3.1.1.2.1. Email

3.1.1.2.2. Calendar

3.1.1.2.3. Contact Search

3.1.1.2.4. Contact Records

3.1.1.2.5. Mail Merge

3.1.1.2.6. SQL Queries

3.1.1.2.7. Import Data

3.1.1.2.8. Export Excel Files

3.1.1.2.9. Filters & Groups

3.1.1.2.10. Password Protected Login

3.1.1.2.11. Timesheeting

3.1.1.3. Requests

3.1.1.3.1. Select Multiple Emails to Action

3.2. Financial

3.2.1. Sage

3.2.1.1. Features

3.2.1.1.1. Sage Forecasting

3.2.1.1.2. Sage 50 Professional

3.2.1.2. Requests

3.2.1.2.1. Sage on Server

3.3. MS Office

3.3.1. Features

3.3.1.1. Powerpoint

3.3.1.2. Excel

3.3.1.3. Word

3.3.1.4. Excel

3.4. Anti-virus

3.4.1. ESET Nod32

3.5. Creative

3.5.1. Adobe CS2

3.5.1.1. Features

3.5.1.1.1. Photoshop

3.5.1.1.2. InDesign

3.5.1.2. Issues

3.5.1.2.1. Incompatible with supplier systems

3.5.1.3. Requests

3.5.1.3.1. Upgrade to CS5

3.5.2. X-Mind Pro

3.5.2.1. Features

3.5.2.1.1. Mind Mapping

4. Hardware

4.1. Server

4.1.1. Microsoft Business Server 2008

4.1.1.1. Issues

4.1.1.1.1. SCY can't update software

4.1.1.1.2. Some staff can't fully work remotely

4.1.1.2. Features

4.1.1.2.1. Daily backup onto external hard drive

4.2. Wireless Router

4.3. Phones

4.3.1. Wired

4.3.2. Wireless

4.3.2.1. Issues

4.3.2.1.1. Can't transfer

4.3.2.1.2. No voicemail

4.4. Smartphones

4.5. PC's

4.5.1. Issues

4.5.1.1. SCY staff can't install software

5. Purpose

5.1. The purpose of this document, is to identify issues, features and requests from our current IT systems.