OVPCC Service Catalog

1. Commonwealth Campuses: Campus Websites

1.1. Abington Campus Website (Service Offering)

1.1.1. Issue

1.1.2. Request

1.2. Berks Campus Website (Service Offering)

1.2.1. Issue

1.2.2. Request

1.3. Commonwealth Campuses: Campus Websites (Service Offering)

1.3.1. Red Dot-Question

1.3.2. Red Dot-Issue

1.3.3. OVPCC Site-Question

1.3.4. OVPCC Site-Request

1.3.5. OVPCC Site-Issue

1.3.6. Red Dot-Request

1.3.7. Polaris-Request

1.3.8. Polaris-Question

1.3.9. Polaris-Issue

1.3.10. Polaris-KB-Request

2. Commonwealth Campuses: Collaboration Systems

2.1. 9 Records: most recent 7-12-17 (total of 3 for 2017)

2.2. Campus SNow-Issue

2.3. Campus SNow-Request

2.4. Campus SNow- Question

2.5. Social Network-Request

2.6. Social Network-Question

2.7. Remote Meeting-Issue

2.8. Remote Meeting-Question

2.9. Remote Meeting- Request

3. Commonwealth Campuses: Database Management

3.1. 10 Records: most recent 1-16-17

3.2. Request

4. Commonwealth Campuses: Print Management

4.1. 22 Records; most recent 3-30-17

4.2. Printing- Issue

4.3. Printing-Add, Change, Remove

4.4. Mainframe Printing-Issue

4.5. Mainframe Printing- Add, Change, Remove

5. Commonwealth Campuses: Account Provisioning

5.1. Make service offering under "Telephony Systems"

5.2. 13 Records: most recent 1-16-17

5.3. Voice Request

5.4. Voicemail Ownership Transfer

5.5. Voicemail Issue

5.6. Account Creation

5.7. Voice Issue

6. Commonwealth Campuses: Applications

6.1. DLC-Question

6.2. DLC- Request

6.3. DLC-Issue

6.4. DLC-RFE

6.5. Elections-Issue

6.6. Elections- Request

6.7. HR Query-Request

6.8. HR Query-Question

6.9. HR Query-Issue

7. Commonwealth Campuses: Device Management

7.1. PC-Hardware Issue

7.2. PC-Configuration Change

7.3. PC-Configuration Issue

7.4. Mobile Device- Configuration Change

7.5. Mobile Device- Configuration Issue

7.6. Mobile Device-Hardware Issue

7.7. Compromised End-Point

7.8. PII Scan-Issue

7.9. PII Scan-Configuration Change

7.10. Question

7.11. Purchase Item(s)

7.12. Request

7.13. Device-Configuration Change

7.14. Device- Configuration Issue

7.15. Device- Hardware Issue

8. Commonwealth Campuses: Qualtrics Licensing

8.1. Make service offering under "Software at Penn State"

8.2. Question

8.3. Request