OVPCC Service Catalog

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OVPCC Service Catalog by Mind Map: OVPCC Service Catalog

1. Commonwealth Campuses: Account Provisioning

1.1. Make service offering under "Telephony Systems"

1.2. 13 Records: most recent 1-16-17

1.3. Voice Request

1.4. Voicemail Ownership Transfer

1.5. Voicemail Issue

1.6. Account Creation

1.7. Voice Issue

2. Commonwealth Campuses: Applications

2.1. DLC-Question

2.2. DLC- Request

2.3. DLC-Issue

2.4. DLC-RFE

2.5. Elections-Issue

2.6. Elections- Request

2.7. HR Query-Request

2.8. HR Query-Question

2.9. HR Query-Issue

3. Commonwealth Campuses: Campus Websites

3.1. Abington Campus Website (Service Offering)

3.1.1. Issue

3.1.2. Request

3.2. Berks Campus Website (Service Offering)

3.2.1. Issue

3.2.2. Request

3.3. Commonwealth Campuses: Campus Websites (Service Offering)

3.3.1. Red Dot-Question

3.3.2. Red Dot-Issue

3.3.3. OVPCC Site-Question

3.3.4. OVPCC Site-Request

3.3.5. OVPCC Site-Issue

3.3.6. Red Dot-Request

3.3.7. Polaris-Request

3.3.8. Polaris-Question

3.3.9. Polaris-Issue

3.3.10. Polaris-KB-Request

4. Commonwealth Campuses: Collaboration Systems

4.1. 9 Records: most recent 7-12-17 (total of 3 for 2017)

4.2. Campus SNow-Issue

4.3. Campus SNow-Request

4.4. Campus SNow- Question

4.5. Social Network-Request

4.6. Social Network-Question

4.7. Remote Meeting-Issue

4.8. Remote Meeting-Question

4.9. Remote Meeting- Request

5. Commonwealth Campuses: Database Management

5.1. 10 Records: most recent 1-16-17

5.2. Request

6. Commonwealth Campuses: Device Management

6.1. PC-Hardware Issue

6.2. PC-Configuration Change

6.3. PC-Configuration Issue

6.4. Mobile Device- Configuration Change

6.5. Mobile Device- Configuration Issue

6.6. Mobile Device-Hardware Issue

6.7. Compromised End-Point

6.8. PII Scan-Issue

6.9. PII Scan-Configuration Change

6.10. Question

6.11. Purchase Item(s)

6.12. Request

6.13. Device-Configuration Change

6.14. Device- Configuration Issue

6.15. Device- Hardware Issue

7. Commonwealth Campuses: Print Management

7.1. 22 Records; most recent 3-30-17

7.2. Printing- Issue

7.3. Printing-Add, Change, Remove

7.4. Mainframe Printing-Issue

7.5. Mainframe Printing- Add, Change, Remove

8. Commonwealth Campuses: Qualtrics Licensing

8.1. Make service offering under "Software at Penn State"

8.2. Question

8.3. Request