1. one must:
1.1. 1. manage conflict
1.2. 2. legitimize productive expressions of individuality
1.3. 3. turn counter dependence into interdependence
1.4. 4. foster consensus building among heterogeneous perspectives
2. focus on present
3. focus on specific situation
4. manages agreement and disagreement
5. focus on opportunities, possibilities, and potential
6. strategies
6.1. identify common enemy (principle)
6.2. recognition of team performance
6.2.1. encourages team commitment
6.3. maintain visibility of team goals and vision
6.4. have members teach values and core competencies to to others
6.4.1. Xerox dissemination method
6.4.1.1. Learn, Apply, Teach, Measure
7. groups of people who are
7.1. interdependent
7.2. interact with each other
7.3. see themselves as unique entity
8. Team Performance
8.1. can improve by
8.1.1. cutting staffing costs
8.1.2. reducing errors
8.1.3. improving decision making
8.1.4. improving employee relations
8.1.5. increasing performance
8.1.6. increasing innovation
8.1.7. increasing collective self-efficacy
8.1.8. providing social learning models
8.1.8.1. what is this?
8.1.8.2. example?
8.2. can be brought down by
8.2.1. groupthink
8.2.1.1. which is when preservation of group takes precedence over good decisions and problem solving
8.2.1.2. resolutions
8.2.1.2.1. critical evaluators
8.2.1.2.2. open discussions
8.2.1.2.3. subgroups
8.2.1.2.4. outside experts
8.2.1.2.5. devil's advocate- WRONG
8.2.1.2.6. second chance meetings (Pre-Mortem)
8.3. symptoms
8.3.1. illusion of invulnerability
8.3.2. shared stereotypes
8.3.3. rationalization
8.3.4. illusion of morality
8.3.5. self-censorship
8.3.6. direct pressure
8.3.7. mind-guarding
8.3.8. illusion of unanimity
9. Examples of good teams
9.1. Pagonis team
9.1.1. Logistical Support for the United States Armed Services
9.1.2. textbook example of good teaming
9.2. Graveyard shift
10. Stages of teams
10.1. 1. Forming
10.1.1. one must
10.1.1.1. 1. orient members
10.1.1.2. 2. establish trust
10.1.1.3. 3. establish relationships
10.1.1.4. 4. establish norms, goals, procedures
10.1.2. often feel:
10.1.2.1. self-conscious
10.1.2.2. dependent
10.1.2.3. superficial
10.1.2.4. mild discomfort
10.2. 2. Norming
10.2.1. one must:
10.2.1.1. 1. maintain unity and cohesion
10.2.1.2. 2. facilitate participation and empowerment
10.2.1.3. 3. show support to team members
10.2.1.4. provide feedback on team and team members
10.2.2. where most people are in the production team game
10.3. 3. Storming
10.4. 4. Performing
11. High Performing teams
11.1. Attributes include
11.1.1. Performance outcomes
11.1.2. specific shared goals and vision
11.1.3. mutual and interconnected accountability
11.1.4. blurring of formal distinctions
11.1.5. coordinated and shared work roles
11.1.6. inefficiency leading to efficiency
11.1.6.1. think about how 'goofing off' can create camaraderie and better work
11.1.7. creative continuous improvement
11.1.8. high credibility and trust
11.1.9. clarity of core competence
11.2. high quality
11.3. Leading teams
11.3.1. all have two critical factors
11.3.1.1. developed credibility and respect
11.3.1.2. established a motivating vision and goal
11.4. Think of 100 best portfolio convo we had in class
12. Team Leadership and goals
12.1. Goals
12.1.1. SMART goals
12.1.1.1. Specific
12.1.1.2. Measurable
12.1.1.3. Aligned
12.1.1.4. Realistic
12.1.1.5. Time-bound
12.1.2. Everest goals
12.1.2.1. ultimate achievement
12.1.2.2. inherent value and worth
12.1.2.3. emphasizes: what you can give vs what you can get
12.1.2.4. inherently energizing
12.1.3. Effect of goal on performance
12.1.3.1. Everest has highest effect on performance
12.1.3.2. SMART has second highest
12.1.3.3. Easy goals has lowest
12.1.3.4. No goals has small effect, as does general goals
12.2. Leadership
12.2.1. Developing credibility
12.2.1.1. Demonstrate integrity
12.2.1.2. must be clear and consistent
12.2.1.3. creates positive energy
12.2.1.4. commonality and reciprocity
12.2.1.5. encouraging and coaching
12.2.1.6. sharing information
12.2.2. Feedback
12.2.2.1. focus on behavior
12.2.2.2. focus on observation
12.2.2.3. focus on descriptions of observation
12.2.2.4. focus on sharing valuable information
12.2.2.5. give valuable feedback to reciever
12.2.2.6. must be at appropriate time and place
13. Roles on Effective teams
13.1. team members need
13.1.1. task goals
13.1.2. AND roles
13.1.2.1. think of pictures of your brain 'on relationships' vs 'on task'
13.1.2.1.1. toggling
13.2. task related roles
13.2.1. Direction giving • Information seeking • Information giving • Elaborating • Urging • Monitoring • Process analyzing • Reality testing • Enforcing • Summarizing
13.3. relationship building roles
13.3.1. • Supporting • Harmonizing • Tension Relieving • Confronting • Energizing • Developing • Consensus building • Empathizing
13.4. blocking roles
13.4.1. • Dominating • Overanalyzing • Stalling • Remaining passive • Over-generalizing • Fault-finding • Premature decision making • Presenting opinions as facts • Rejecting • Pulling rank • Resisting • Deflecting