The 7 Quality Management Principles
Raphaela Brandnerにより
1. QMP 1 – Customer focus
2. QMP 5 – Improvement
3. QMP 6 – Evidence-based decision making
4. QMP 7 – Relationship management
5. QMP 2 – Leadership
6. QMP 3 – Engagement of people
7. QMP 4 – Process approach
