1. Coaching/Consulting
1.1. Reviewing Dealership Results/KPIs
1.1.1. FOMs
1.1.1.1. Reporting
1.2. Identifying Improvement Areas
1.2.1. Vendors
1.2.1.1. FOMs
1.3. Building Dealership Relationships
1.3.1. SOS
1.3.1.1. SLS
1.3.1.1.1. FOMs
2. Support
2.1. Identifying Program Issues
2.1.1. ALL
2.1.1.1. Vendor Site
2.1.1.1.1. Vendor Emails
2.2. Responding to Dealerships
2.2.1. FOMs
2.2.1.1. Vendors
2.3. Fixing Program Issues
2.3.1. Vendors
2.3.1.1. Vendor Support Tickets
3. Field Education (FOM, SDM, RAM)
3.1. Best Practices
3.1.1. Vendors
3.1.1.1. PM Team
3.1.1.1.1. Vendor Documents
3.2. Training on SWS
3.2.1. Vendors
3.2.1.1. PM Team
3.2.1.1.1. Vendor Documents
3.3. Enhancement/Changes in Program
3.3.1. Vendors
3.3.1.1. PM Team
3.3.1.1.1. Bulletins
3.4. Additional News About Program
3.4.1. Vendors
3.4.1.1. PM Team
3.4.1.1.1. Bulletins
3.5. Regional Data Insights and Recommendations
3.5.1. PM Team
3.5.1.1. Newsletter
3.5.1.1.1. Tableau Reporting
4. Dealer Education
4.1. Best Practices
4.1.1. Vendors
4.1.1.1. FOMs
4.1.1.1.1. Digimar Website
4.2. Overall Service Experience/Process
4.2.1. SOS
4.2.1.1. SWS Video Overviews
4.2.1.1.1. SWS Collateral
4.3. Training on SWS
4.3.1. Vendors
4.3.1.1. Vendor Site
4.4. Enhancement/Changes in Program
4.4.1. Vendors
4.4.1.1. Vendor Site
4.4.1.1.1. Pop Ups
4.5. Additional News About Program
4.5.1. FOMs
4.5.1.1. Vendors
4.5.1.1.1. PM Team
5. Sales
5.1. New Dealer Enrollment
5.1.1. Vendors
5.1.1.1. FOMs
5.1.1.1.1. NNA Enrollment Report
5.2. Marketing to Non-SWS Dealerships
5.2.1. Vendors
5.2.1.1. FOMs
5.2.1.1.1. GetyourSWS
5.3. Lead Generation
5.3.1. Lead Development
5.3.1.1. FOMs
5.3.1.1.1. Vendors
5.4. Sharing Vision
5.4.1. FOMs
5.4.1.1. SDMs
5.4.1.1.1. Mike Soutter Video
6. Hoshin Goals
6.1. Upsell - Customer
6.1.1. Vendors
6.1.1.1. SOS
6.1.1.1.1. SLS
6.1.1.2. FOM
6.2. iMPI Utilization
6.2.1. Vendors
6.2.1.1. SOS
6.2.1.1.1. PM Team
6.2.1.2. FOMs
6.3. Enrollments
6.3.1. Vendors
6.3.1.1. FOMs
6.3.1.1.1. SDMs