1. Communication Problems and Skills
1.1. Avoid communication problems when dealing with a conflict
1.2. Devise a communication plan
1.3. Produce a collaborative solution
1.3.1. Win-win solution
1.3.1.1. Get to the facts
1.3.1.2. Set a collaborative stage
1.3.1.2.1. Sort out the practicalities once the facts have been collected
1.3.1.2.2. Create an agenda
1.3.1.2.3. Establish ground rules
1.3.1.2.4. Notify the involved parties and are aware of the nature of the meeting
1.3.1.2.5. Establish a neutral place and time
1.3.2. Bring the most gain to all parties
1.3.3. Ensures the well being of relationships
2. Active Listening Skills
2.1. Be respectful
2.2. Keep role responsibilities clear
2.3. Carefully facilitate change
2.4. Types of intervention and responses to conflict
2.4.1. Collaboration
2.4.2. Compromise
2.4.3. Competition
2.4.4. Accomodation
2.4.5. Avoidance
3. Usable Plan
3.1. Explain power roles
3.2. Develop options for collaborative solutions
3.2.1. Find the options
3.2.2. Choose a solution
3.2.2.1. Establish which option will make the best possible solution
3.2.2.2. Document the steps involved and identify the responsibilities for all the parties involved
3.2.2.3. Document remaining areas of disagreement to ensure understanding
3.2.2.4. Take minutes and distribute after meeting