1. Week 1
1.1. Day 1
1.1.1. Morning
1.1.1.1. HR Final Touches
1.1.1.1.1. Tour of Complex
1.1.1.1.2. Enroll Phone
1.1.1.1.3. Issue Fobs
1.1.1.1.4. Outstanding Paperwork
1.1.1.1.5. Organizational Information
1.1.1.2. Intro to Tools - Part 1 - Overview
1.1.1.2.1. Primary Communication Tools
1.1.1.2.2. Primary Documentation Tools
1.1.1.2.3. Primary Troubleshooting Tools
1.1.1.3. Intro to Tools - Part __ - Diving into Slack
1.1.1.4. Intro to Tools - Part __ - Diving into RC
1.1.1.4.1. Taking a Phone Call
1.1.1.4.2. Call Handling
1.1.1.4.3. Advanced
1.1.2. Afternoon
1.1.2.1. Shadow (Bryan) - Focus on RingCentral & Slack use
1.2. Day 2
1.2.1. Morning
1.2.1.1. Intro to Tools - Part __ - Diving Into Zendesk
1.2.2. Afternoon
1.2.2.1. Shadow (Bryan) - Focus on Zendesk
1.3. Day 3
1.3.1. Morning
1.3.1.1. Intro to Tools - Part __ - Overview of File Maker/Box/IT Glue
1.3.1.2. Intro to Tools - Part __ - Diving Into Daylite
1.3.1.2.1. Navigation & Use
1.3.1.2.2. Overview of Objectives - Groups
1.3.1.2.3. Adding Appointments
1.3.2. Afternoon
1.3.2.1. Shadow (Bryan) - Focus on ___
1.4. Day 4
1.4.1. Morning
1.4.1.1. Intro to Tools - Part 4 - Diving Into Addigy
1.4.2. Afternoon
1.4.2.1. Shadow (Bryan) - Focus on Addigy
1.5. Day 5
1.5.1. Morning
1.5.1.1. Intro to Tools - Part 7 - Diving Into Meraki & OpenMesh
1.5.2. Afternoon
1.5.2.1. Shadow (Bryan) - Focus on Meraki
2. Week 4
2.1. Day 1
2.1.1. Intro to Tools - Part 7 - Putting it Together
2.1.1.1. Taking a Ticket
2.1.1.2. Fielding a Ticket
2.1.1.2.1. Use of Necessary Tools
2.1.1.3. Documenting a Ticket
2.1.1.3.1. Narrative
2.1.1.3.2. Daylite
2.2. Day 2
2.2.1. Intro to Tools - Part 7 - Putting it Together
2.2.1.1. Taking a Ticket
2.2.1.2. Fielding a Ticket
2.2.1.2.1. Use of Necessary Tools
2.2.1.3. Documenting a Ticket
2.2.1.3.1. Narrative
2.2.1.3.2. Daylite
2.3. Day 3
2.3.1. Intro to Tools - Part 7 - Putting it Together
2.3.1.1. Taking a Ticket
2.3.1.2. Fielding a Ticket
2.3.1.2.1. Use of Necessary Tools
2.3.1.3. Documenting a Ticket
2.3.1.3.1. Narrative
2.3.1.3.2. Daylite
2.4. Day 4
2.4.1. Intro to Tools - Part 7 - Putting it Together
2.4.1.1. Taking a Ticket
2.4.1.2. Fielding a Ticket
2.4.1.2.1. Use of Necessary Tools
2.4.1.3. Documenting a Ticket
2.4.1.3.1. Narrative
2.4.1.3.2. Daylite
2.5. Day 5
2.5.1. Intro to Tools - Part 7 - Putting it Together
2.5.1.1. Taking a Ticket
2.5.1.2. Fielding a Ticket
2.5.1.2.1. Use of Necessary Tools
2.5.1.3. Documenting a Ticket
2.5.1.3.1. Narrative
2.5.1.3.2. Daylite
3. Week 3
3.1. Day 1
3.1.1. Morning
3.1.1.1. Intro to Processes - Part __ - Document Management
3.1.1.1.1. Box
3.1.1.1.2. DropBox
3.1.1.1.3. Case Management Software
3.1.1.2. Intro to Troubleshooting - Document Management
3.1.1.2.1. Box
3.1.1.2.2. DropBox
3.1.1.2.3. Case Management Software
3.1.2. Afternoon
3.1.2.1. Shadow (Bryan) - Focus on Document Management Issues
3.2. Day 2
3.2.1. Morning
3.2.1.1. Intro to Processes - Part __ - Backups
3.2.1.1.1. Time Machine
3.2.1.1.2. Carbon Copy Cloner
3.2.1.1.3. Others
3.2.1.2. Intro to Troubleshooting - Backups
3.2.1.2.1. Time Machine
3.2.1.2.2. Carbon Copy Cloner
3.2.1.2.3. Others
3.2.2. Afternoon
3.2.2.1. Shadow (Bryan) - Focus on Backup Issues
3.3. Day 3
3.3.1. Intro to Tools - Part 7 - Putting it Together
3.3.1.1. Taking a Ticket
3.3.1.2. Fielding a Ticket
3.3.1.2.1. Use of Necessary Tools
3.3.1.3. Documenting a Ticket
3.3.1.3.1. Narrative
3.3.1.3.2. Daylite
3.4. Day 4
3.4.1. Intro to Tools - Part 7 - Putting it Together
3.4.1.1. Taking a Ticket
3.4.1.2. Fielding a Ticket
3.4.1.2.1. Use of Necessary Tools
3.4.1.3. Documenting a Ticket
3.4.1.3.1. Narrative
3.4.1.3.2. Daylite
3.5. Day 5
3.5.1. Intro to Tools - Part 7 - Putting it Together
3.5.1.1. Taking a Ticket
3.5.1.2. Fielding a Ticket
3.5.1.2.1. Use of Necessary Tools
3.5.1.3. Documenting a Ticket
3.5.1.3.1. Narrative
3.5.1.3.2. Daylite
4. Week 2
4.1. Day 1
4.1.1. Morning
4.1.1.1. Morning with Bryan/Nolan to review last weeks information.
4.1.2. Afternoon
4.1.2.1. Intro to Processes - Part __ - Initial Machine Setup (Nolan)
4.2. Day 2
4.2.1. Morning
4.2.1.1. Intro to Processes - Part __ - Networks
4.2.1.1.1. Overview
4.2.1.1.2. Common Configurations
4.2.1.2. Intro to Troubleshooting - Networks
4.2.2. Afternoon
4.2.2.1. Shadow (Bryan) - Focus on Network Issues
4.3. Day 3
4.3.1. Morning
4.3.1.1. Intro to Processes - Part __ - Email Services
4.3.1.1.1. Google
4.3.1.1.2. Office 365
4.3.1.1.3. Other
4.3.1.2. Intro to Processes - Part __ - Email Signatures
4.3.1.2.1. Overview of Services Offered
4.3.1.2.2. Installation
4.3.1.3. Intro to Troubleshooting - Email Services
4.3.1.4. Intro to Troubleshooting - Email Signatures
4.3.2. Afternoon
4.3.2.1. Shadow (Bryan) - Focus on Email Issues
4.4. Day 4
4.4.1. Morning
4.4.1.1. Intro to Processes - Part __ - RingCentral
4.4.1.2. Intro to Troubleshooting - RingCentral
4.4.2. Afternoon
4.4.2.1. Shadow (Bryan) - Focus on RingCentral Issues
4.5. Day 5
4.5.1. Morning
4.5.1.1. Intro to Processes - Part __ - Servers
4.5.1.1.1. Overview
4.5.1.1.2. Apple Server
4.5.1.1.3. Windows Server
4.5.1.1.4. NAS
4.5.1.2. Intro to Troubleshooting - Servers
4.5.2. Afternoon
4.5.2.1. Shadow (Bryan) - Focus on Server Issues
5. Missed Items
5.1. Passwords
5.2. TextExpander
5.3. Client Overview
5.3.1. Priority
5.3.2. Images