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Technical Support

Uploads are freezing

1) At the 'Upload' window you are presented with two options: Add Files or Drag and Drop. Attempt uploading with the 'Add Files' method instead of 'Drag and Drop', or vice versa. <BR><BR> <CENTER><IMG alt="" src="http://secure.box.net/help/images/29.png"></CENTER>, Yes, this has resolved my issue., No, I am still having problems, 2)&nbsp;Click the&nbsp;'Settings' link&nbsp;and select the 'Upload Settings' category. Switch the 'add files' type from 'flash' to 'ajax'.&nbsp; For the 'drag and drop' upload settings, switch to compatibility mode. <BR> <CENTER><IMG alt="" src="http://secure.box.net/help/images/28.png"></CENTER>, Yes, this has resolved my issue, No, I am still having problems, 3) Ensure that your web browser is either the latest version of Internet Explorer 7 (download <A title="" href="http://www.microsoft.com/windows/downloads/ie/getitnow.mspx" target="">here</A>), Safari&nbsp;3 or Firefox&nbsp;3 (download <A title="" href="http://www.firefox.com/" target="">here</A>)., Yes, this has resolved my issue., No, I am still having problems, 4)&nbsp;Check to see if you are running the latest versions of Java&nbsp;<A title="" href="http://java.com/en/download/installed.jsp" target="">here</A> and Flash <A title="" href="http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507" target="">here</A>. If necessary, please update your Java or Flash and attempt the upload again., Yes, this has resolved my issue., No, I am still having problems, 5) If connecting to the internet with a wireless card, check to see if the connection to the internet drops intermittently.&nbsp; If this is the case then please be sure to use the 'drag and drop' upload method., Yes, this has resolved my issue, No, I am still having problems, FORM PAGE: (to include in addition to normal support form) -Size of file(s) -Multiple files or just one -cable modem/ dsl/ wireless card/satellite/other -Upload Never went beyond 0%/ Froze at a percentage before 100%/Went to 100% and stuck /Claimed to complete but file never appeared -Upload method attempted: Add files/Drag and Drop -Upload setting (depending on upload method attempted): Flash/ Ajax or Compatibility/ Normal

Web page is 'loading' or blank

1) Please ensure that <SPAN>you are running the latest version of Internet Explorer 7 (<A href="http://www.microsoft.com/windows/downloads/ie/getitnow.mspx">http://www.microsoft.com/windows/downloads/ie/getitnow.mspx</A>),&nbsp;Safari 3 or&nbsp;Firefox&nbsp;3 (<A href="http://www.firefox.com/">http://www.firefox.com</A>), Yes, this resolved my issue., No, I am still having problems., 2. If you are able to view the 'List View' or 'Icon View' button from the menu, then please try toggling between these two views by clicking on the button.are able to view the 'List View' or 'Icon View' button from the menu, then please try toggling between these two views by clicking on the button., Yes, this resolved my issue., No, I am still having problems, 3. Try disabling or removing anti-virus, anti-spyware, firewall, or other third-party software that may interact with your computer at the browser level., Yes, this resolved my issue., No, I am still having problems., 4. Try clearing your browser's cache (<A href="http://box.net/help/61" target="_blank"><FONT color=#0000ff>see instructions here</FONT></A>)., Yes, this resolved my issue., No, I am still having problems, 5. If you are still experiencing issues on your web browser, we recommend trying to access your account from a different web browser., Yes, this resolved my issue., No, I am still having problems., FORM: (basic technical support form)

I am getting a "file in transition" error.

FORM: (basic technical support form) WITH: -Name of file that user is trying to access -Location of file in account OR the web link to the file. -Time that the file was uploaded

I am getting an "out of bandwith" error on web links.

The 10GB bandwidth cap will reset at the beginning of each month for ‘lite’ users. If you wish to have unlimited bandwidth, then please upgrade your account., I am not a lite user and should not have a monthly bandwidth cap., FORM: (basic technical support form), Yes, that answers my question.